Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Lafayette, LA, 70508
Posted:
September 11, 2010

Contact this candidate

Resume:

Ms. LeMel Jones

*** **** ***** **** ***** Lane (alt address)

Lafayette, LA 70508 Gretna, LA 70056

Home: 337-***-****

Direct Cell: 504-***-**** (preferred)

abk9eo@r.postjobfree.com

Summary of Qualifications

Results oriented with proven success in local collaborations, field

disaster response, sustainability efforts, goal projection and training.

Core Competencies

Supervision and Management, Program planning, Development, and Training

Disaster Preparedness/Awareness Strategic Planning Proposal Research

and Development Community Collaborator Customer Service Driven

Testing and Training Qualified

Program Budget Management and Reporting Goal Oriented

Hazwoper 24 Certified July 2010

Professional Experience

Department of Commerce / 2010 Decennial Census October 2009-Current

Lafayette, LA

Assistant Recruiting Manager- Oversees a staff of 19+ Recruiting

Assistants, office clerks, and office supervisor in efforts to assure goals

are met to recruit, test, train, and place thousands of applicants for

federal census positions based on timelines. Strategically formulated

staffing needs to accommodate the 2010 hiring goals and quotas. Trained

recruitment staff for field operational activity.

The Resilience Project: Founder

Current - July 2008-Self driven project that seeks to create sustainable

programming for communities.

Second Harvest Food Bank of Greater New Orleans and Acadiana, 2004-08 New

Orleans, LA (23 Parish Service Territory)

Chief Programs Officer December 2006 - June 2008

. Strategically directed the Programs and Agency Relations

Departments planning and development.

. Maintained growth sustainability in accordance with the mission and

vision of the organization as part of the leadership team.

. Supervised 6-8 departmental staff members and four Emerson National

Hunger Fellows during peak Disaster Response and Recovery

timeframe.

. Provided oversight and technical assistance to 190 active member

agencies, five established programs, and one multi-year project for

a community food gaps analysis. Acted as liaison with disaster

preparedness committees within the community and on a national

level as part of the organization's leadership team.

. Implemented processes with the unmet needs committee in the region

to answer continued concerns about housing, food, education, mental

illness, and crime in the region.

. Developed and managed collaborative partnerships with community

organizations to include the Red Cross, United Way, Salvation Army,

and Habitat for Humanity, KRAFT, Kellogg, Tide, the Congressional

Hunger Center.

. Coordinated outreach and advocacy efforts for the Agency Relations

and Programs Department such as multi year studies based on hunger

and food usage.

. Supported community involvement by representing the Food Bank on

various committees and advocacy projects, assisted with

organization fundraisers, special events, and conferences.

Community Outreach Manager (P) February 2006- December 2006

Community Outreach Coordinator (P) October 2005- February 2006

Kids Caf Coordinator December 2004- October 2005

. Created work plans for interns, contract workers, and volunteers

desiring to participate in the hunger related recovery efforts and

special events.

. Researched and wrote grants along with leadership members to align

need with generous outpouring from donors.

. Designed multiple Kids Caf after meal site programs while working

in alignment with such funders as the Emeril Lagasse Foundation,

Northrop Grumman Shipyards and Feeding America (formerly

-America's Second Harvest- The Network of Foodbanks).

Highlights and Honors:

. Awarded the Bill Emerson Leadership Award as Field Site Supervisor

of the Year by the Congressional Hunger Center, Washington D.C.

2007

. Graduate Leadership Jefferson 2008

. Acted as liaison for newly designed Tide Clean truck utilized

directly in the aftermath of Hurricane Katrina.

Freeman Decorating Company, New Orleans, LA

Senior Exhibitor Service Representative, December 99- December 04

. Provided direct customer service for lead general exhibition

contracting company for conventions and trade shows in the United

States.

. Processed all input, documentation and generation of all reports

for show production, implementation, and financial payments and

balancing of shows.

Ernest N. Morial Convention Center

Electrical Coordinator, March 1998- December 1999

. Managed daily floor operations for the set up of electrical

services with conventions in the Ernest N. Morial Convention Center

to include: scheduling, floor layout, and financial reconciliation

of accounts.

. Supervised electrical service representatives on the show floor to

assure that best practices and customer services were implemented.

Education

Norfolk State University - Norfolk, VA * Cum Laude

B.A. Political Science /Public Administration, 1996

Member - Pi Sigma Alpha- National Political Science Honor Society

United States Army 1986-1990

Rank: Specialist -E4

Responsible for refueling logistical efforts in rough terrain and airfield

References Available Upon Request



Contact this candidate