Heather A. Gilbert

*** *** **. **** ( Phenix City, AL ( 334-***-**** (

abk9dv@r.postjobfree.com

Objective

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Administrative Professional with over 10 years experience in customer

service and office management seeking a full time or part time position

Skills and Abilities

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MS Office Suite; WordPerfect; Quattro Pro; Datatel; Novell GroupWise;

Hobson's; Typing

55 wpm; Power Point; Database Entry; Critical Thinking; Time Management;

Coordination; Writing; Written Comprehension; Problem Solving

Work History ______________________________________________________

Saginaw Valley State University, College of Education

Position: Senior Admissions & Certification Secretary

2001-

2008

* Prepare invoices, reports, memos, and letters, using word processing,

spreadsheets, database, or presentation software

* Read and analyze incoming memos, submissions, and reports to determine

their significance and plan their distribution

* Open, sort, and distribute incoming correspondence, including faxes

and email.

* File and retrieve corporate documents, records, and reports

* Greet visitors and determine whether they should be given access to

specific individuals

* Maintain confidential files and materials

* Update paper and electronic files and materials

* Prepare responses to correspondence containing routine inquiries.

* Perform general office duties such as ordering supplies, maintaining

records management systems, and performing basic bookkeeping work

* Process application fees and registration payments

* Assist prospective and current students with questions regarding

program admissions and teacher certification to include endorsement

information

Underground Railroad, Saginaw County Courthouse, Michigan 2000-

2001

Position: Americorps Victims Services Advocate

. Assisted in preparing and collecting statistical data for grant

purposes

. Served as the liaison between victims of domestic violence,

prosecutors, and law enforcement

. Worked directly with the prosecutors office to obtain court dockets

and assist them and the clients during court hearings

. Facilitate Personal Protection Order process for victims

. Assisted the public with questions regarding personal protection

orders, court proceedings and police reports

. Obtain domestic violence police reports from the local police

department

. Followed up with victims regarding police reports and their personal

protection orders

. Work directly with the county clerks office, obtain and check out

court files, time stamp documents, deliver confidential court files to

various judges

Ron Edwards Salon, Bay City, Michigan

1992-2000

Position: Cosmetologist, Assistant Manager

. Opened Salon and balance cash register and daily deposits

. Demonstrated, ordered, stocked and sold retail products

. Balanced daily retail sales and services

. Updated and maintained customer information records

. Scheduled client appointments

. Developed new styles and techniques

. Operated cash register

. Cut, trimmed, and shaped hair or hairpieces, based on customer

instructions, hair types, and facial features, using clippers,

scissors, trimmers and razors

. Analyzed patrons' hair and other physical features to determine and

recommend beauty treatment or suggest hair styles

Education ________________________________________________________

Delta College

June 2005

. Associates Degree in Criminal Justice

Baypointe Beauty Academy August 1991

( Cosmetologist License

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