Customer Service Real Estate

Betty Jean Mack

**** * ***** **

Fresno CA *****

Cell: 559-***-****

abk9dm@r.postjobfree.com

SUMMARY

Over a decade of experience in a clerical setting emphazing skills in

data entry, customer services and office management. Dedicated and

reliable employee who thrives as a member of a team or working

independently. Willing to go above and beyond to meet the needs of

the company.

SKILLS & QUALIFICATIONS

Customer Service Organized and Responsible

Time Management

Computer skills: Microsoft Word & Excel Self-Motivated

Office Management Typing

Certificate - 50 WPM Excels in timely complex tasks

Office equipment use

EMPLOYMENT HISTORY

Sanger Unified School District 1905 7th Street Sanger CA 93657 Hope

Lucero 559-***-****

05/07/10-Present

Clerical Substitue

Substitute at Quail Lakes Charter, Sanger High School, Sanger Academy

and Lone Star Elementary. Fill out tardy passes, absentee log sheets,

work with Power School to update registration data, home language

survery, demographics, mandatory authorization, parent/guardian;

answer phones, assist students with questions, direct them to the

principal's office and assist attendance employees, and fill-out my

Time sheet B-2.

Pride Staff 7535 N Palm Ave Fresno CA 93711 Kirsten Janssen (559) 432-

2022 03/08/09-Present

Clerical

Receive money for parking tickets, remind customers to validate them,

keep an accurate account of the money on a daily sheet and put into

the bank bag to deposit at the end of the shift, and make sure all

equipment is operating properly to the keep the traffic flowing

smoothly.

Valley Yellow Pages 4969 E McKinley Ave Ste 106 Fresno CA 93727 Rafael

Macias 559-***-**** 11/5/2007-

10/17/2008

Telephone Appointment Representative

Received a certificate for achieving the most sales volume in the

department for the year and also was treated to breakfast by my ABM.

Compose correspondence and memorandums as well as standard forms.

Process confidential information to ensure business contracts are

complete for their signature. Design business listings for customers

on a copy sheet under the most effective heading and appropriate

placement for the customer. Fax contracts to the customer to sign and

after receiving, then send to production and/or the publishing

department.

Consulting the customers on any questions related to: billing, publishing

and answer any other questions they have.

Kelly Services 5200 N Palm, 108 Fresno CA 93704 Sandra Ramirez (559)

248-0991 05/02/2005-11/02/2007

Clerical

Answer multi-line phones for fortune 500 company, file documents, type

correspondence, answer any questions that clients had, and keep

accurate account of my time sheets.

Help-U-Sell 1589 N Palm Fresno CA 93704 Office closed Number unknown

11/4/2004-05/15/2005

Office Manager

Coordinate some 12 escrows a week to bring them to completion, provide

paperwork for the client's signatures, contact all agents involved with any

concerns the clients have with the status of the transaction, and make sure

that the buyer schedules a home inspection if included in the purchase

contract.

Schedule all appointments with sellers to meet regarding the listing

agreement to sign all disclosure statements and ensure that all the

information is explained to the seller including the expiration date,

commission percentage and have the agreement executed and dated by the

seller.

IRS 5045 E Butler Ave Fresno CA 93888 Linda Silveria 456-5300

01/14/2000-11/2/2004

Tax Examiner

Check for any errors on tax returns such as: social security fraud,

match all names with social security numbers; and check all names with

the addresses and phone numbers.

Send correspondence to the taxpayers with the errors to be corrected,

send a notice to criminal investigations to research the fraudulent

social security numbers. Processed secretarial duties: compose

correspondence, memos, correspond with staff members about staff

meetings, contact directors for requested information on reports,

input data to update employee information, input 200 employee payroll

and answer phones.

EDUCATION

Department of Real Estate - Fresno CA

04/2003-10/2003 Received real estate

license from the State of California, continuing education

requirements every year: such as seminars and workshops throughout

the year.

Realty World Real Estate School - Los Angeles CA

04/2003-10/2003

Received a certificate of completion on a home study course consisting

of 45 hours and passing the State of California licensee sales exam as

well as getting an "A" on my principles' course.

Quality College - Fresno CA

09/2005-03/2006 Human anatomy, physiology, psychology, bio-

mechanics and modalities.

Reedley College - Reedley CA

09/1969-05/1971

Extensive knowledge in office procedures, advanced typing, computer

software and hardware skills. Training in a simulated business

environment.

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