Customer Service Sales

Claire Monette

***** ******* ***** #*** ? Baxter, MN 56425 ? 612-***-**** ?

********@***.***

Objective

To enhance the professional climate of a spa by infusing my strong sense of

responsibility, skilled knowledge of salon and spa policies and procedures

and product lines, unwavering commitment to customer service, impeccable

communication skills, and affable interpersonal skills

Education

University of Minnesota-Twin Cities, Minneapolis, Minnesota

December 2009

Major: B.S. Human Resource Development

Minor: Human Resources & Industrial Relations

Aveda Institute-Minneapolis, Minneapolis, Minnesota

March 2006

Esthiology

Experience

Front Desk Supervisor

Madden's on Gull, Brainerd, MN

April 2010-Present

. Assisted with the interviewing process for Front Desk Agents, Guest

Services, and Marina staff

. Facilitated training for Front Desk Agents, Guest Services, and Marina

staff

. Partnered with senior management to support company initiatives

. Demonstrated strong communication, analytical, and organizational

skills

. Thrived in the fast-paced work environment with the ability to think

quickly and successfully handle complex issues

Life Spa Salon Coordinator Lead/HRD Intern

Life Time Fitness, Eden Prairie, Minnesota February 2009-

March 2010

. Provided support to Life Spa Salon Department Head, technical team,

and guests

. Created an onbording guide for new hires; including a one week one-on-

one training period

. Increased productivity, sales, and efficiency for the coordinator team

through several self-created manuals

. Coached/mentored current coordinators in regards to product knowledge,

booking appointments, and closing retail sales

. Assisted with monthly inventory

Guest Service Coordinator

Sanctuary SalonSpa, Eden Prairie, Minnesota April 2006-

January 2009

. Provided superior customer service to Sanctuary guests

. Ensured maximum booking capacity through knowledge and understanding

of Aveda services, policies and procedures

. Resolved guest challenges to provide a positive experience and create

return on business

. Assisted a high volume of guests upon arrival and departure of the

Salon and Spa

. Assisted with daily reconciliation and audit packs

Directory Assistance Operator

MetroOne Communications, Roseville, Minnesota June 2000-

January2007

. Directory assistance operator for several mobile phone companies

References

Alissa Schell-Madden's on Gull: 701-***-****

Ali Ya ez -Life Spa Salon: 612-***-****

Leah Tessmer - Sanctuary: 763-***-****

Contact this candidate