Amy Munson

*** ******** **., *******, ** *****

Phone: 910-***-****

Email: abk9bw@r.postjobfree.com

OBJECTIVE

To obtain a respectable position to grow within a dominate and proficient company

SUMMARY OF QUALIFICATIONS

• Ten years customer service experience

• Multiple managerial positions held

• Outstanding customer service skills

• Working knowledge of financial matters and ledger keeping in running a business

• Managerial experience handling customer service, financial and employee matters

• Very proficient at Microsoft operating systems

• Ability to form professional relations with co-workers and employees

• Skilled at interacting with patrons of all socioeconomic backgrounds

RELEVANT SKILLS AND EXPERIENCE

Customer Relations,

As Hilton Honors Manger and Guest Service Assistant at Doubletree Hotel

• Greets and registers guest, providing prompt and courteous service. Checks guest out of hotel. Resolves guest

challenges throughout their stay in our hotel. Promotes hotel services, amenities and up sells products to the guest

• Promotes and administers Hilton Marketing Programs such a Hilton Honors for arriving guest. Provides welcome

packet containing room keys, tokens of appreciation, coupons, and all appropriate amenities geared for HHonor

Guests.

• Greet customers immediately with a friendly and sincere Welcome. Uses a positive and clear speaking voice, listens to

and understands requests, responds with appropriate action and provide accurate information such as outlet hours,

special VIP programs, events, etc.

• Proficiently handle matters through phone interaction including booking and reservations, customer relation issues,

promoting services offered by hotel and restaurant

As Head Cashier at Barnes and Noble Booksellers

• Created a friendly, casual, helpful experience for customers with full knowledge of all departments. Provided fast

cashiering to make sure lines moved rapidly and never got long

• Opened and closed registers each day, authorized returns and exchanges with accommodating any additional customer

needs

• Informed customers of store promotional programs to assist in building stronger customer relations, including record

setting sales on Barnes and Noble discount Membership Cards

• Assisted in directing and supervising employees to ensure rapid and efficient customer service

WORK HISTORY

2010-Present Produce Merchandise Supervisor Walmart

2009-2010 Hilton Honors Manager Doubletree Hotel Fayetteville, NC 910-***-****

2004-2007 Head Cashier Barnes and Noble Bookseller Fayetteville NC, 910-***-****

1998-2001 Cashier Market Basket Milford, NH 603-***-****

2001-2002 Bread Manager Market Basket Milford, NH 603-***-****

2002-2004 Head Meat Wrapper Market Basket Milford, NH 603-***-****

EDUCATION

1996-2001 High School Diploma Milford High School Milford, NH 3.0

2006-2007 No Degree University of Phoenix Online Phoenix, AZ 3.2

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