Customer Service Medical

**** ** *******. ******** ** *****( 503-***-**** ( ************@*****.***

Luciana Irvin cpc-a

Career Profile

Over 8 years of administrative office, customer service and account

management duties, working most recently at a credit institution as a

collector. Excellent analytical skills to prepare and develop multiple

clients. Accurately gather, document, analyze, interpret, and communicate

client needs and skill sets to employers while maintaining workload and

office responsibilities. Direct and decisive leadership qualifications

through independent work and as a support member for the team.

education

Carrington College Medical Billing and Coding

Diploma Graduated July 2010

American Academy of Professional Coders Certified Professional Coder

Apprentice (CPC-A) August

2010

SKILLS

. Medical Terminology I & II

. Billing 1500/UB04

. Coding CPT & ICD9

. Anatomy & Physiology

. Typing & 10 Key

. Filing (Alpha/Num)

. Microsoft Office Applications

. Medisoft

. Scanning / Faxing / Copying

. Medical Records Management

. HIPAA compliance

Work experience

Reliable Credit Association Funding/Collector

June 2008 - July 2009

Pulled credit reports on potential customers, worked and managed past due

accounts, extensive experience working with all aspects of insurance,

verified housing and employment, promoted products to new and existing

clients.

United Auto Credit Administrative Supervisor/Collections

Nov. 2005 - April 2008

Supervised customer service representatives, verified applications from

dealerships, produced monthly account reports, managed past due accounts,

verified references, created marketing material, collaborated with

dealerships to fund loans.

Cingular Wireless Payment Fraud Rep. II

Aug. 2004 - Oct. 2005

Took inbound calls from customers of fraudulent accounts, performed victim

referral from victim of fraud, closed accounts, assisted existing customers

open new accounts, processed payments and ensured quality customer service.

AT&T Wireless Receivables Management Specialist

Jan. 2004 - Aug. 2004

Took inbound calls from past due wireless accounts, advised customers of

their options regarding their accounts, monitored accounts to make sure

obligations have been fulfilled, worked bankruptcy work lists and worked

outside collection agency settlements.

US Bank Loss Mitigation Specialist/Collections

April 2001 - Dec. 2003

Tracked loan revision packets, sent modification packets to customers,

worked account revisions, skip traced past due accounts, serviced and

monitored delinquent accounts and analyzed and interpreted data.

ChartOne Customer Service Representative

Nov. 2000 - Feb. 2001

Liaison between hospital medical records and insurance companies, performed

general administrative tasks, set-up and merged accounts when necessary,

performed necessary adjustments to accounts and responded to issues

concerning state statutes.

Certificates

. Medicare Learning Network Certificates

. World of Medicare

. HIPAA EDI Standards

. Uniform Billing UB04

. Acute Hospital Inpatient Prospective Payment System IPPS

. Front Office Medicare

. CMS 1500

. Understanding the Remittance Advice for Professional Providers

. Diagnosis Coding Using the ICD-9-CM

. CPR

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