Customer Service Representative
Resume:
Andy Vought
Norfolk, VA *****
abk9ac@r.postjobfree.com
Objective Seeking a position as a Graphic Designer.
Work Experience Production Artist - Dominion Enterprises
(formerly Trader Publishing)
(August 2008 to November 2009)
- Used Quark to create new page layouts and to make
changes to existing ads on a weekly basis for weekly
RV, boat and Heavy Equipment publications
- Managed and updated all art files, making sure
images and logos were cleaned up and print-ready or
made into clipping paths in Photoshop
- Ensured that ads were completed in a timely
fashion and without errors
- Typeset all text quickly, keeping errors to a
minimum
- Used Miles internet-based computer program to
manage the importing of new pictures into Quark
Production Artist - National In-House Ad Agency
- Spirit Cruises, L.L.C./Entertainment Cruises Inc.
(August 2005 to December 2007)
- Created display ads for six brands of cruise ships
located in eight cities while adhering to specific
graphic standards for each brand, and submitted ad
materials to various print publications
- Designed and executed special projects including
drink tickets, Christmas cards, direct mail pieces,
pdf flyers, on-board coupons, signage and brochures
- Completed extensive edits on all ship menus and
brochures
- Used Photoshop to transform day shots of ships into
night shots
- Photo-retouched photographs to clean up ship images
and edited images to fit different ad formats
- Assembled mock-ups of brochures and direct mail
pieces
Production Artist - Trader Publishing
(June 2002 to August 2005)
- Used Quark to create new page layouts and to make
changes to existing ads on a weekly basis for Auto
Trader magazine
- Ensured that ads were completed in a timely fashion
and without errors
- Typeset all text quickly, keeping errors to a
minimum
- Used Advantage computer program to ensure text
descriptions were sent to the internet and to manage
the importing of new pictures into Quark
- Created Spec ads for prospective clients, using
originality and graphic skills to please both the
client and the customer
- Awarded Employee of the Year for 2003
Data Entry Clerk - Americomm
(August 2001 - July 2002)
- Entered records into various types of computer
databases
Customer Service Professional - The Virginian-Pilot
(April 1999 to April 2001)
- Solved newspaper delivery and account problems
through the implementation of CJ computer program
- Processed special delivery requests and payments,
using tactful and courteous phone manner
- Helped train a new customer service representative
- Wrote short articles for the department newsletter
Education B.A. in English - James Madison University
- graduated May 1994
M.A. in English Literature - Old Dominion University
- graduated December 1998 3.8 GPA
Hobbies computer graphics, guitar, songwriting and recording, golf,
reading, meditation
References Available on request
Contact this candidate