Manager Customer Service
Resume:
ORISSA EL
**** *. **** **** ***** Cell: 404-***-****
Smyrna, GA 30080 *********@*******.***
QUALIFICATIONS SUMMARY
Marketing and Sales professional with over eight years of experience including account
management, project management and event planning. Dependable and diligent with extensive
experience in relationship building, teaming, and strategizing. Understanding and knowledge of
general marketing and market research. Experience creating advertising campaigns using various
media including print, TV and radio. Proficient in Microsoft Word, Excel, and PowerPoint.
PROFESSIONAL EXPERIENCE
IBM Smyrna, GA 2005 2010
Data Center Services Specialist, 2009 – 2010
• Accurately matched IBM Data Center solutions to customer requirements including data center
relocation, staff augmentation, and server migration.
Provided exceptional project management for the services, including selection/staffing of
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engineers, setting start dates and pricing the solution.
Won a deal worth over $600,000 for Softek Migration software.
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Storage Services Representative, 2008 2009
• Developed and maintained expertise in Storage Services IBM offerings.
• Created an internal marketing campaign to increase awareness of the storage services
offerings. Storage reps were incented to identify and pass leads to the Storage Services reps for deal
closure.
• Effectively provided and sold storage solutions to businesses, including implementation of IBM
storage units and data migration services.
• Won a deal worth over $500,000 for data migration in a major school district, received
“Manager’s Award” for diligent work in closing this deal.
Server Services Representative, 2007
Developed and maintained expertise in Server Services IBM offerings.
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• Effectively provided server solutions to businesses including server implementation and
installation.
• Received numerous “Thank You” awards from colleagues for effective team work and problem
solving skills.
Territory Account Manager, 2005 2007
Planned and organized daily marketing/ sales call activities and “win” strategies.
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Created new and innovative ways to increase awareness about IBM.
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Organized an IBM event on Security and Disaster Recovery.
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• Created and organized an email distribution list to drive attendance to various IBM
customer events.
• Successfully gained new customers and maintained current customers through extensive
product/services knowledge and continuous contact.
• Sold all IBM products including hardware, software and services.
• Traveled to territory to meet customers and effectively close deals ranging from $50,000 to
$200,000.
• Established relationships with IBM Business partners to assist in closing deals.
ORISSA EL PAGE TWO
PROFESSIONAL EXPERIENCE (continued)
MBNA AMERICA – Kennesaw, GA
2003 2005
Account Manager
Managed credit lines, adjusted interest rates, completed balance transfers.
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• Listened and responded appropriately to various customer inquiries including changes to rates
and agreement terms.
Sold various products and services such as mortgage loans and credit protection services.
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Effectively completed balance transfers bringing an average of $10,000 per transfer from
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competitors to MBNA America.
Accurately answered customer inquiries to avoid call backs and reduce hold time.
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Rainbow Atlanta, GA 2002 2003
Sales Associate
Created effective store windows to attract new customers.
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Assisted customers in the location, selection, and purchase of apparel.
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Displayed effective teamwork in enhancing sales and providing efficient customer service.
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Organized and replenished merchandise.
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Displayed team work in completing store inventory resulting in excellent audit reviews.
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EDUCATION
B.A., Business Administration / Marketing – Clark Atlanta University – Atlanta, GA 2002
ACTIVITIES
Beta Gamma Sigma (Business Honor Society)
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IBM Events Committee
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