Professional Experience
Career Summary
. One year experience as a professional CDL driver
. Over three years experience as a professional (non-CDL) driver
. Over 60,000 miles as a CDL driver
. One company for 8 years in telecommunications/customer service
and sales
. Over 20 years customer service experience
CCC Transportation 352-***-**** Tampa, FL 12/13 - 12/14
Driver
Drive combination, dry bulk, pneumatic tanker requiring CDL A to load
and unload bulk cement at various plants in Florida. This requires
keeping track of hours of service using a log book, driving an average
of 300 miles per day and complicated backing maneuvers among other
things.
One Touch Direct 866-***-**** Tampa, FL 12/05 - 12/13
Agent, Supervisor, Program Manager, Corporate Trainer, Quality
Analyst
Answered calls from customers with questions regarding their Verizon
services with an emphasis on needs based selling. I also monitored and
trained agents to do the same.
Software Spectrum/Stream 813-***-**** Tampa, FL 02/02 - 06/03
Technical Support Representative
Answered calls from AOL Internet customers and assisted them with
technical problems.
Invincible Roofing Largo, FL 10/98-
02/02
Permit Courier/Driver
Picked up and delivered building permits all over the state of
Florida.
GLS Telecommunications Largo, Fl 12/95 - 07/98
Telesales Representative
Placed calls to existing customers on behalf of their credit card
company to offer additional services.
AT&T Long Distance Mesa, AZ 12/92-12/95
Customer Service Representative
Answered questions customers had in regards to their long distance
bill.
Skills & Accomplishments
Having decided to change careers after many years in the
telecommunications customer service/sales industry, I acquired my CDL
A commercial driver's license and completed a Commercial Driving
course at Pinellas Technical Education Center in Florida. This was a
320 hour program with over 1000 documentable highway miles. I
graduated with a 4.00 GPA in my CDL training class and was above the
class average. I am currently a professional CDL A driver with over
60,000 miles.
Personal Experience
I have been driving for over 30 years now and am very safe with no
commercial moving violations.
I have quite a lot of professional driving experience from my time as
a pneumatic tanker driver with CCC and as a permit courier with
Invincible Roofing. I drove all over the state of Florida with both
jobs.
Previous Job Duties
. Drives trucks with capacities greater than 3 tons, including
tractor-trailer combinations, in order to transport and deliver
products, and other materials
. Checks vehicles before driving them to ensure that mechanical,
safety, and emergency equipment is in good working order
. Follows all appropriate safety procedures
. Maintains logs of working hours and of vehicle service and
repair status, and submits logs following applicable state and
federal regulations
. Communicates with dispatch personnel regarding load carrying,
type of load and yard arrival utilizing Qualcomm
. Checks all load-related documentation to ensure that it is
complete and accurate (weight tickets)
. Maneuvers trucks into loading or unloading positions, following
signals from loading crew as needed; checks that vehicle
position is correct and any special loading equipment is
properly positioned
. Immediately reports to supervisor any vehicle defects,
accidents, traffic violations, or damage to the vehicles
. Completes pre-inspection and post-inspection reports and
Individual Vehicle Driving Records (IDVRs)
. Verifies all dispatch information and load information for
equipment that is ready for service
. Mandatory observation of DOT regulations
. Identifies and recognizes changes in circumstances, with
attentiveness to security violations or an emergency situation
. Performs other related duties as required.
Skills
Customer Service, Sales, Construction, Mechanics, Information
Technology
Education
Kenai Central High School 1980-1984 Kenai, AK Diploma
Pinellas Technical College 2013 St. Petersburg, FL
CDL A
References
Jim Pixley 502 E. Bridgers Ave, Auburndale, FL 33823
352-***-****- Supervisor - CCC Transportation
Cheryl Spencer 3015 Windward Plaza, Suite 300, Alpharetta, GA 30005
407-***-**** - Dispatcher - Argos
Sarah Bender 4902 W. Sligh Avenue, Tampa, FL 33634
866-***-**** - Supervisor - One Touch Direct
Eddie Caldwell 6700 Lakeview Center Drive Suite 125 Tampa, FL
33619
813-***-**** - Supervisor - One Touch Direct