Sales Manager

SUMMARY of Accomplished Sales and Management Professional with a proven

record of performance and leadership in a competitive

environment.

QUALIFICATIONS Highly effective in building strong Management, Associate,

vendor and customer relationships/ partnerships.

Extensive experience in Retail Management, new business development

and customer and vendor relationships.

Persuasive communicator and presenter, adept at identifying and

meeting customer and corporate needs.

Recognized leader skilled in motivating personnel.

Experienced at all Microsoft programs including

Word, Excel, Access, Outlook, Power Point

and Project. Also experienced with Tranzmit order

processing software and Rhumba mainframe program at US

Foodservice. Working knowledge of Mac programs and the

I-Mac system

EXPERTISE _ Customer Relationship building _ Persuasive

Communication & Presentation

_ Creative Problem Solving _ Sales Team Motivation

_ Sales Techniques & Strategies _ New Business Development

Career Highlights As a Territory Manager for Pioneer Rim and Wheel (A

2-step distributor), is responsible for day to day sales

of auto parts to independent repair shops, chain stores

and dealerships. Territory includes 300+ current

purchasing customers, with daily sales calls with

ongoing customers, generating new product lines and

continuing lines with existing and new customers.

Participated in the Action Selling sales training

program, a 2 day seminar with 12 weeks of ongoing

training and course completion, which enhanced my

current sales abilities in this privately owned

distributorship. Saw a 12% increase in sales for the

1st quarter of 2010._Action Selling course certified. A

13 week sales course with certification presented by The

Sales Board. _

As DSM for Home Depot responsible

for negotiating and overseeing installation of contracts

and ensure the customer receives timely and professional

service during the installation process. Apply product

and procedural knowledge, project management and

customer service problem resolution skills to all phases

of the installation management process. Drive profit

from installed programs through service delivery and

quality assurance across assigned zones. Accountable

for metrics such as Capacity, Cycle Time, Quality of

Business and Voice of the customer scores, earning Top

DSM honors through Key metrics for Q1, 3rd for Q2 and

2nd for Q3, where the following metrics were ranked,

Sales vs. Plan, Lead Generation, Install Attach rate,

Quality of Business, Cycle time, and voice of the

customer among 12 peers. Responsible for training floor

associates, expediters, assistant Managers and Store

Managers on the product offering, customer resolutions,

and store appearance for installed products. Created

store walk guide for Services that was rolled out to the

Northern Plains region as the standard. Created and

built the first Services Store display that was rolled

out to the Northern Plains region and will now be rolled

out to the entire Northern region. Work closely with

the District Manager on sales from Installed product

affecting his overall sales. Partner with the DM on

escalated issues or personnel concerns on a daily basis

to ensure program profitability and success in the

district.________________________________________________

_________

As Assistant Store Manager for Home Depot Worked with

Store Manager, Department Heads, Associates,

Installers, and Vendors to drive sales, ensure high

levels of customer service, and solve complex problems.

Directed department supervisors to achieve specific

metrics in their departments on a daily basis and to

look at the company as a whole to see how they fit into

the Home Depot corporation.

Maintained budget by weekly reviewing P&L, Detail

Expense Journal, Sales Reports, Statistical Planner and

Purchase Journal for opportunities.

Managed department profitability through research,

report and trend analysis, defining problems and

developing appropriate responses. Trained and developed

130 associates through formal training programs,

providing both informal (e.g., on-floor coaching) and

formal (e.g., written

evaluation) job performance-based

feedback, delegating and follow-up (i.e., operational

control). Ensured customer concerns were solved

effectively and promptly. Increased integrity,

organization and reliability of all District Operations

and Merchandising store departments through internal and

external auditing. Led team to achieve a competitive

advantage through continuous improvement (remaining in

stock, position recovery, inventory management,

receiving). As Assistant store manager achieved Cashier

certification, return certification, all power equipment

including LP forklift, Reach truck, order picker, slip

sheet, electric pallet jack and electric ladder. Also

achieved Trainer status for the equipment. Accident

free on all

equipment._______________________________________________

_____

As Territory Manager for TC Services, responsible for 80 accounts in

the

Minnesota, North Dakota, South Dakota and Winnipeg

Canada area. Responsible for all aspects of sales to

the customer. Presentations, new product

demonstrations, sample requests, technical service,

application and ongoing customer care and new product

opportunity generation. Successfully renegotiated three

(3) year end chemical contracts with the top 3 customers

for TC Services. Accomplished 22% growth first 12 months of

employment.

Investigated, presented and proposed and closed sale of Z-Mation

automated X-Y-Z table and automated dispensing system

for TC Services in first 2

month's of_involvement with the company.____________________________

As a Territory Manager for US Foodservice was involved in a seven-

week food sales training program sponsored by US

Foodservice. Participated in Skill training on new

customer generation, account penetration, food

presentation, route and time management and D.I.S.H

Presentations (Demonstrate Ideas to Satisfy

the_Hunger)______________________________________________

_

Attended company seminar titled Positive Impact "How to be the

employee everyone fights to keep." An 8 module workshop

presented at US

Foodservice in_Plymouth._________________________________________

Attended STARS Training, "Sales Training to Achieve Results Series".

A 2-day workshop focusing on sales techniques to

increase value and rapport with

customers._______________________________________________

______

Achieved a 98% score on the ServSafe Manager Certification Course,

Certificate #3458938 at US Foodservice. Became a

ServSafe Certified Instructor for

US_Foodservice._____________________________________

As Midwest Sales Representative for Circuit Research Corporation

(CRC),

consistently grew business from start up to 32 accounts with over

$2.5 million in sales volume annually, with an average

GP of 32%. Achieved largest

single sale in first three years of company

history._____________________

Selected by CRC as corporate liaison and negotiator to two major

suppliers in the industry. Maintained continuous

contact and motivated sales force, resulting in $700,000

in total annual sales in Midwest Territory in 1997, and

1998 sales_of

$850,000.__________________________________________

Achieved a 2-year contract on products for one

client, generating 1.8 million in

sales annually. The time invested in achieving the

sale was 3 years. _______

Initiated proposal for an Activity Based Costing method, which saved

CRC up to 15% of costs of an individual product

beginning in 1999._______________

Planned and organized all aspects of company participation in 3

annual IPC trade shows. Oversaw booth design, space

selection, promotional materials, and staffing.

Significantly enhanced corporate image and customer

awareness.________________________________________

EXPERIENCE Pioneer Rim and Wheel

Territory Manager Reporting to the Sales Manager

Minneapolis, MN

September 2009 to Present

Home Depot, Inc

District Services Manager reporting to the Market Services Manager

Brooklyn Park, Minnesota

February 2006 to September 2009

Home Depot, Inc.

Assistant Store Manager Reporting to Store Manager

Burnsville Minnesota

September 2004 to February 2006

TC Services, Inc., Bloomington, MN

Territory Manager Reporting to the President

September 2003 to January 2005

US Foodservice, Plymouth, MN

Territory Manager March 2003 to September 2003

CIRCUIT RESEARCH CORPORATION, Delano, MN

Midwest Sales Representative reporting to Vice President of Sales

1990 to 2003

UNITED STATES NAVAL RESERVE, Fort Snelling, MN 1992 to 1997

Honorable Discharge

UNITED STATES NAVY, Camp Pendleton, CA

Hospital Corpsman Third Class 1985 to 1989

Recipient of the Good Conduct Award and the United State Marine Corps

Certificate of Commendation

EDUCATION UNIVERSITY OF ST. THOMAS, St. Paul, MN

Bachelor of Arts in Marketing, in progress. Senior Standing.

LEADERSHIP Co-Director, Ski Challenge, a 1500 member Twin Cities

adult ski racing program:

Supervise one race nights weekly during winter months.

Coordinate all staff and arrangements for 100 racers per

night.

Act as liaison between ski area and Ski Challenge

corporate office.

Emcee awards presentation at each event.

Proposed and implemented three annual successful Toys

for Tots charity events, providing over 500 gifts and

$1,000 in donations annually.

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