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Customer Service Human Resources

Location:
Cordell, OK, 73632
Posted:
September 10, 2010

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Resume:

Paula Giblet Highlights of Qualifications

*** ****** **. ******* ** 2010 NAFSA Academy VII (National Association of

Cordell, OK 73632 International Educators) Certified in International Student

Advising

580-***-**** Counselor for J-1 Summer Work Travel program

paulagiblet@gmail. Arranged seasonal employment for 2500 visiting

com international students

Advised international students concerning J1 Visa issues

Traveled internationally to conduct personal interviews

with students

Traveled nationally to evaluate employer's compliance to

contracts

Delivered arrival orientations to newly arrived

international students

Negotiated contracts between employers and students

Proficient in QuickBooks, Microsoft Office

Organized workshops and events (festivals and concerts)

Facilitated new mission and vision for city

Professional Experience

Business owner

1986 to Present The Music Company (piano studio)

Cordell, OK

I have owned and operated a music studio since 1986,

specializing in piano pedagogy. Piano was the principle

instrument in my music degree. The 'Studio' averages 44

students attending a private, one-on-one weekly lesson.

The mission for my studio is:

To offer high-quality piano pedagogy in a rural area, where

access and participation in the arts is limited.

To expose students to art forms outside their chosen

interests, such as attending the Oklahoma Summer Arts

Institute performances.

To offer students performance opportunities.

Office Manager

May 2008 to July 2010 Advanced Horizontal Directional

Drilling, LLC Cordell, OK

My responsibilities at this company were:

To establish procedures that would accommodate the rapid

growth from three employees to twenty-one: created an

updated accounting system and human resources system,

hired and supervised an assistant to maintain Department of

Transportation requirements.

With only occasional oversight, I implemented and managed

this three million dollar annual budget by entering all

routine accounts payable and receivables, reconciled bank

statements, created invoices, created cash flow charts,

created payroll, etc.

Payroll duties included keeping time logs, issuing payroll

checks, submitting accountability reports to proper tax

authorities, and proficiency in QuickBooks software

Human resource responsibilities included employee

applications, recording drug test results, and benefits.

Customer service duties were to create a welcoming,

professional environment for customers, vendors and

employees. This attitude was conveyed in all

communication, whether by phone, written correspondence, or

in person.

Employer Liaison and Foreign Student Liaison

June 2007 to May 2008 Apex USA, Inc. Clinton, OK

Apex USA is a J-1 Sponsorship company.

My responsibilities at this company were:

To locate and maintain a clientele of American employers

who were interested in using the J-1 Summer Work Travel

program for their seasonal staffing needs.

To negotiate a fair job contract between the employer and

the visiting foreign student in which both parties would

benefit. These contracts covered the issues of wage,

housing, and transportation. The contract gave the student

the contact information of their American employer, and all

the information he/she would need to arrive in the U.S.

(and then their place of employment) with minimal

difficulties.

To be accessible to all employers and visiting students 24

hours a day by emergency cell phone. This responsibility

demands an ability to negotiate a plethora of social,

cultural and employment issues.

To travel abroad to conduct personal interviews with the

students.

To have a genuine respect for other cultures

Apex USA also employed 20-30 foreign students locally, in

Clinton, OK. My responsibilities concerning these students

were:

Student arrival orientation, covering the issues and

concerns they may face while in a foreign country.

All human resource documentation (Forms I-9, W-4, W-2 and

Social Security)

To assure comfortable, clean housing for the students

(landlord type duties)

Executive Director

August 2004 to June 2007 Cordell Main Street Program

Cordell, OK

Administered this not-for-profit organization whose mission

was economic development through the revitalization of the

historic district of the city.

My responsibilities at this organization were:

To learn from, and interact with, the Oklahoma Main Street

Program, Oklahoma State Chamber of Commerce, Oklahoma State

Legislature and many other organizations to explore

possibilities for economic development in rural Oklahoma.

To present these suggestions to a Board of Directors who

could implement them.

To represent the community of Cordell with presentations to

nationally known corporations, with attendance at state and

national conferences, and with speaking engagements at

local civic clubs.

To recruit and retain volunteers

To raise funds for the program through grant writing,

letter campaigns and events.

To organize regional workshops.

To meet with local business owners and assist in developing

business plans, and to discuss better business practices.

To facilitate the creation of a new mission statement for

the City of Cordell by holding town hall meetings and

involving the citizens of the community. To structure

activities that would work toward the new vision.

To analyze data, such as demographics and economic trends,

to assist in finding new economic opportunities for

southwest Oklahoma.

Education

Southwestern Oklahoma State University, Weatherford, OK

Bachelor of Music with Electives in Business

Cum Laude-2010

Current NAFSA Academy VII Trainee

Community Service

CASA-a national volunteer program that advocates for

neglected and abused children

Red Cross Disaster responder: trained in disaster

assessment and mass care



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