Customer Service Administrative Assistant

SUMMARY

Over eight years experience in the clerical field, and seven years in

social service. Detailed, investigative, versatile, resourceful independent

team worker who is client focused in solution response and diversity-minded

to implement service delivery.

> Microsoft Office 2000: Word, Excel, PowerPoint, Access, and Outlook

> Administrative Office Support: Data Entry Operator - One

year six months included bank check processing

(alpha/numeric - 10 key strokes per hour) and general

typing (50 words per minute), Medical Records Clerk

(manufacturing company), Administrative Assistant

(pharmaceutical company), and Front Desk Receptionist (real

estate company).

> Customer Service: Three years in retail, three years in

restaurants as Counter Clerk, Waitress, and Food

Preparation (fine dining & family establishments).

> Languages: Conversational Spanish - basic level (speaking,

reading, writing).

EXPERIENCE

CONFIGURATION MANAGEMENT ASSIST ANT 2009 - 2010

Monarch Staffing/Sikorsky Global (Keystone Helicopters)

Administrative office supportive services provided to staff in a

manufacturing environment.

> Utilized company databases, MS office (Excel, Word,

Outlook), and data entry skills to access, issue, review,

return, print current blue print drawing and Mylar sheet

revisions.

> Documents maintained on Microsoft office programs and

through a daily log and file system.

THERAPEUTIC STAFF SUPPORT 2006 - 2009

Independent Contractor: Delta-T Group, Inc. & Staffing Plus, Inc.

Behavior Health Rehabilitation Services - provided one-on-one behavior

support for a special need's child in the home and school. Implemented

treatment plan, documented behavior, collected and tallied data. Various

behavior methods and techniques: Applied behavior analysis, picture

exchange system, positive reinforcement, redirection.

> School Based: Intermediate Unit - Behavioral support to a

Down syndrome child.

> "Walk" picture integrated into child's daily routine resulted in 90%

decreased running and disruptive behavior in most instances during

transition to and from classes and activities. Spanish language

utilized to assist in transition and de-escalation.

> Home Based: Behavioral support to an autistic child (Devereux

client).

> Nursing Diversion Unit - Waiver Program: Coordinated and assessed

necessary services to the elderly through home visits, case

management, and documentation.

INCOME MAINTENANCE CASEWORKER 2004 - 2005

Department of Public Welfare, State of Pennsylvania

Determined food stamp, cash, and medical assistance benefit program

eligibility for small intake caseload.

> Interviewed, gathered and verified case information, recorded narratives

and completed forms.

SALES ASSOCIATE 2003 - 2005

Strawbridge's Department Store

Provided customer service to retail consumers and sold department store

card.

> Opened and closed procedures in assigned department included operation of

cash register, maintenance of area, and stock work.

MEDICAL RECORDS CLERK 2002 - 2003

Animas Diabetes Care, Corp, (Currently part of Johnson & Johnson), and TSD

Advanced

Organized and maintained medical records for up to 5,000 clients, and

assisted billing department

> Instituted cost-effective procedure consequently saved over two thousand

dollars in supplies for the company.

> Completion of project and follow-up: researched forms placed in patient

charts.

ADMINISTRATIVE ASSISTANT 2000 -

2001

Spherion/Sanofi-Synthelabo Research, (Currently Sanofi-Aventis)

Administrative office support provided to research department supervisor

that also included a team of up to twenty individuals in a laboratory

setting and part-time weekly support activities to the regulatory affairs

department supervisor.

> Coordinated light visitor travel arrangements and scheduled conference

rooms.

> Completion of team projects and follow-up: organized monograph file

system, scanned medical certificates.

RECEPTIONIST

1996 -

1998

Re/Max Blue Ribbon Associates

Administrative office support activities to various real estate agents and

their

clients.

> Multi-tasked front desk position with varied responsibilities.

AFFILIATION

DISASTER ACTION TEAM TECHNICIAN 2001 - Present

The American Red Cross

EDUCATION

Bachelor of Arts (Sociology) - University of Delaware

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