Customer Service Manager

Daniel Jason Flores

***** ** **** *******

Miami, Florida 33175

305-***-**** / abk96y@r.postjobfree.com

Profile

A hands-on laboratory technician and critical thinker who can learn

quickly, develop expertise, and produce immediate contributions by

utilizing a blend of leadership, creative, and analytical abilities that

produce bottom-line results.

Core Strengths:

Biological Sciences Data Analyzing Problem Solving

Analytical Chemistry Quantitative & Qualitative Analysis

Project Management

Organizational Abilities Team Building & Leadership Time

Management

Oral & Written Communications Scientific

Instruments

Professional Experience

INTERIORS BY MILY

5/09 -

present

Project Assistant

Participated in the completion of product disassembly and assembly.

Organized and implemented numerous team building activities and time

management strategies. Order necessary materials and supplies. Performed

clerical work and was the customer service representative ensuring total

satisfaction.

AVEVA DRUG DELIVERY SYSTEMS

8/07 -9/08

Analytical Research and Development Analyst I

Participated in research and development activities. Utilized established

mathematical and scientific techniques to compile and analyze data.

Performed tasks that support study conduct, according to all applicable

regulations and operations procedures.

- Perform and revise SOP's, STP's, and cGMP's. Conduct pharmaceutical

analysis with HPLC's, GC's,

and drug release apparatus.

- General maintenance and calibration of various laboratory instruments.

Proper disposal of hazardous

wastes. Wrote technical reports that detail procedures, observations, and

results. Trained others on job-

related functions.

RINKER MATERIALS

6/04 - 8/07

Quality Control Laboratory Technician

Analyze scheduled samples to ensure proper physical and chemical

components.

- Schedule sample testing times and locations to ensure accuracy and

precision.

- Chemical analysis using Gamma Metrics X-ray and wet chemistry

techniques.

- Physical analysis using blaine apparatus, sieves, and colorimeter.

- Adjust additives to maximize profit and increase quality.

DISCOVERY ZONE

11/96 - 05/99

Assistant Manager

Promoted to Assistant Manager. Oversee smooth functioning of day-to-day

operations. Hire, train, schedule, and motivate team of 20-25

representatives. Assigned to plan and implement store activities along

with ordering necessary supplies.

Education

Master of Science in Biomedical Sciences - 2009

Barry University - Miami Shores, Florida

Bachelor of Science in Biological Sciences - 2003

Minor in Chemistry

Florida International University - Miami, Florida

Associate of Arts - 1999

Miami Dade Community College - Miami, Florida

Reference Furnished immediately upon request

Contact this candidate