Administrative Assistant Customer Service

CINDY EHNES

**** ****** ****** ********* #17-510-***-****

Castro Valley, CA 94546 *****@*******.***

PROFESSIONAL ACCOMPLISHMENTS

Work well with multiple tasks and high deadline atmosphere, both on teams

and independently.

Excellent verbal and written communication skills.

Detail and results oriented with an open and willing attitude.

Competently trained department personnel.

Technical writing - Created/maintained manuals for software and department

procedures.

Research/resolve outstanding purchase orders and invoices, applying proper

coding for payment.

Familiar with PeopleSoft and various relational databases: Set up/maintain

tables, running queries.

Analyze test results and document steps in detail to communicate problems

to IT.

Analyzed department procedures/processes and made recommendations to

improve efficiency

Experienced using Microsoft Office Professional Suite: Word, Excel,

PowerPoint, Access, & Outlook.

Certified Microsoft Office Specialist - Word 2000.

President's Circle, Circle of Excellence awarded at Robert Half

International in 2008.

EDUCATION

Kaplan University, Davenport, IA - Associate of Applied Science in

Computer Information Systems (AASCS), GPA 3.33, graduated March/2006 -

Software Applications, Basic Web Design

Chabot Community College, Hayward CA - Business and Technical Writing

Shiloh Bible College, Oakland, CA - Bachelor of Theology

Merritt and Laney Community Colleges, Oakland, CA - General Accounting

and Payroll

PROFESSIONAL EXPERIENCE

EXPRESS EMPLOYMENT PROFESSIONALS Medford, OR

8/9 - 8/12/2010

Temporary position at Medford School District 549C, Facilities Dept

Help set up new software database for district wide facility scheduling.

Used by each school to reserve space for their school functions and by

outside companies or groups to reserve the facilities.

AMERICAN CANCER SOCIETY Dublin, CA

2008 - current

Volunteer - Dublin field office (2010 - current)

Excel and Word projects. Combine spreadsheets for mailings labels, and to

track rides to Dr appts.

Volunteer - Relay For Life of Dublin, Online Chair (08 - current)

Update Dublin's website with pertinent information, send out coaching

emails to Relay participants.

ROBERT HALF INTERNATIONAL, INC Pleasanton, CA

2005 - 2009

Purchasing Coordinator (Administrative) (Temp 3/05 - 3/07, Regular 3/07 -

3/09)

Maintained relational databases for the In-house Purchasing and PeopleSoft

Purchasing software.

Helped update In-house Purchasing software by defining areas for change and

running test scenarios.

Updated existing/created new instruction manuals for the software and

assisted with training.

Ran weekly audit control reports for Purchasing.

Contact for the company for "cold calls" from potential vendors.

Verified charges and assigned accounting codes for monthly purchase card

charges of the Buyers.

Researched and resolved problems with purchase orders and associated

invoices.

Maintained PO files including: filing, annual storage and prepare file

folders/labeling for the next year.

Dept contact for copier/printer repairs.

Assist with projects as needed.

Also provided support for Supplier Diversity area for approximately nine

months:

30. Generated monthly/quarterly statistical reports and ran monthly

queries for new vendors.

31. Generated profile letters with mail merge for new vendors, including

2nd and 3rd follow-up letters.

32. Input and maintained Vendor Profiles, contacting vendors for current

information and certificates.

33. Wrote instruction manual for Supplier Diversity duties and trained new

hire.

THE NATIONAL FOOD LABORATORY Dublin, CA

2001 - 2004

Administrative Assistant I - Chemistry Division. Temporary

Administrative Assistant I - Process Research and Microbiology Division.

Division segments: General Microbiology; Food Safety and Process Research

and RAC (Raw Agriculture Commodities).

Processed General Micro paperwork: input results, generate, copy, send out

and file reports.

Modified layout of reports in database to better meet needs.

Substituted for Sample Control Clerk when on vacation; process and

distribute incoming samples for testing according to the Standard Operating

Procedures (SOP).

Created instruction manuals for the report generation and sample control

processes.

Generated pages for RAC study workbooks; then printed, copied and shipped

the final study reports.

Assisted in revising the SOP for RAC projects, as new process procedures

were required.

Processed division invoices, assigning proper accounting codes for payment.

Provided general office assistance to members of the division: i.e.

copying, filing, Fed Ex packages.

Provided back up for front desk receptionist.

AMERICAN PROTECTIVE SERVICES Oakland, CA

1991 - 2000

Quality Assurance Analyst (1999 - 2000) Billing Dept.

Analyzed data in billing database: identifying system problems, resolving

and/or refer to the IS Dept.

Analyzed department procedures/processes and made recommendations to

improve efficiency.

Ran ad-hoc SQL queries and revised departmental standard reports.

Maintained department manual and provided training as necessary.

Implementation Team Member (1997 - 1999) Billing team member for the

implementation of PeopleSoft.

Conducted end-user functional testing of the software during the course of

the implementation.

Ran mock test scenarios to ensure the billing process would handle our

billing needs efficiently.

Conducted parallel test runs in current system and PeopleSoft to ensure all

processes produced identical data in both development and live stages.

Analyzed test results and documented steps in detail to inform development

team of problems.

Created standard reports for the department use through Crystal Reports

using SQL queries.

Set up and maintained billing tables in database.

Conducted training for the department on the new PeopleSoft software.

Prepared new manuals for Billing and A/R department procedures.

Coordinated Billing, A/R, Payroll and Insurance manuals to assure uniform

appearance and style.

Training Coordinator (1997 - 1997) Billing Dept.

Conducted 3-4 week training for new hires in the department with additional

support as needed.

Developed and performed training for the billing department for areas that

needed improvement.

Billing Rep / Senior Billing Representative / Senior Processing Analyst

(1991 - 1997) Billing Dept.

Temporary (11/90 - 1/91) Billing Dept.

Worked under limited supervision and assisted other representatives with

questions.

Accurately met daily deadlines for assigned branches, researched data for

special projects.

Provided customer service with clients and branch personnel to resolve

payroll/billing problems.

Created instruction manual for Billing department procedures.

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