Customer Service Manager
Resume:
Jean Sterenberg
Polo, Illinois 61064
************@*******.***
OBJECTIVE
To obtain a position as a Front Desk Clerk, Server, or Bartender at Holiday
Inn.
EDUCATION
Bachelor of Science, Hospitality Administration, May 2009
Northern Illinois University, DeKalb, IL
Associate of Science, Business, December 2002
Sauk Valley Community College, Dixon, IL
EXPERIENCE
Northern Illinois University DeKalb, IL January 2009 -
November 2009
Internship/ Extra Help
. Designed an updated menu database
. Revised contracts for events
. Calculated total hours for individual payroll
. Interacted with customers at scheduled events and weddings
Aramark @ Q Center St. Charles, IL
October 2007 - May 2008
Catering Attendant
. Take care of all aspects of customer service setup from 1 -
1,000.
o Beverage service
o Dinner service
o Clean up
. Communicated with the customers and employees.
. Trained in Catering Service Excellence.
. Trained in Aramark's Safety Awareness Program - slips, trips,
falls, cuts, chemical burns.
McDonalds Dixon, IL November
1994 - May 2007
Shift Manager (Management: Sept. 2003 - Feb. 2006)
. Supervised crews and managed store operations.
. Audited daily book work, calculated money from my shift and made
deposit.
. Handled opening and cash responsibilities.
. Assigned crew their positions and duties during my shift.
. Assisted all crew and other managers that were on my shift.
TECHNICAL SKILLS/ CERTIFICATIONS
. Excel, Power Point, Word.
. Sanitation Certificate.
. Bassett Certified.
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