Human Resources Resource

Neva Sprung, SPHR

***** ********* *****

St. Louis, MO 63128

H: 314-***-****

C: 314-***-****

abk8yz@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Human Resources Professional with 20 years of experience in guiding and

managing the overall provision of human resource services, policies and

programs. My expertise is in HR law and best policy, creating company

policies, procedures, business process documentation, and improvement of

systems. I have extensive experience in recruiting; staffing and selection;

employment compliance; and facilitating new employee orientation with

emphasis on culture and fit. Highly experienced in the areas of employee

relations, training, performance management, and progressive discipline

including termination. Expert in employee services, coaching, and

counseling. I possess excellent written and verbal communication skills.

Very experienced in employee compensation and benefits administration, and

regulatory concerns. Expert in maintaining data integrity and

confidentiality. Skilled in project management; committee facilitation;

event planning; charitable giving; space planning, and employee safety,

health, and wellness programs.

High energy and assertive, I possess a consistent record of achievement in

coordinating the implementation of programs, services, and policies.

Experienced and confident in dealing with complex issues and solving

problems. Strong customer service skills; accurate with great attention to

detail. I understand and appreciate the importance of diversity and

fostering an open and respectful work environment. Strong organizational

skills with proven time management ability. Regarded as creative, forward

thinking and adept at combining critical analysis with imagination and

innovation in order to achieve the organization's bottom line objectives.

Considered by management and peers as a flexible and cooperative

professional who performs well under pressure in a fast-paced high-volume

environment.

PROFESSIONAL EXPERIENCE

U.S. CENSUS BUREAU - St. Louis, Missouri

April 2010 - Present

Crew Leader - Trained as an enumerator and served as a Crew Leader

Assistant; promoted to Crew Leader. Supervised and coached a crew of

enumerators for decennial census project. I was one of a select group hand-

picked to continue into a follow-up verification project.

AMDOCS, INC - St. Louis, Missouri

2008-2009

Digital communications technology service provider offering software,

consulting services and global strategic sourcing / managed services for

telecommunications, media, and entertainment industries.

Human Resource & Benefit Expert

Managed a help desk for new employees during mergers and acquisitions,

optimizing relationships; questions related to benefits and ramifications

of accepting employment.

. Provided orientation for new hires and incoming expatriates.

. Processed newhires, terminations, corrections, and other changes.

. Experienced in payroll and open enrollment benefits administration;

overtime calculations.

. Successfully managed interim positions that focused on hiring and

terminations. Responded to employee and supervisor requests for

information, updates, corrections, and other concerns.

. Performed in a call center environment handling a high volume of

calls.

. Administered United Way electronic pledge process. Provided interim

reports for campaign leaders to encourage follow up efforts to

maximize participation and results.

. Participated in preparation of EEO-1 reports that ensured compliance

with federal regulations.

. Updated inventory of employee records to facilitate accessibility and

usability of information.

Neva Sprung, SPHR

Page 2

abk8yz@r.postjobfree.com

LUTHERAN HOUR MINISTRIES - St. Louis, Missouri

1988-2006

LHM is a worldwide Christian Outreach Ministry that produces radio and

TV programming for broadcast, as well as Internet, print, and church

communications.

Human Resource Director -- I was responsible for managing the development,

implementation, administration, training, tracking, and communication of

Human Resources services, policies, and programs including performance

management, talent management, employee relations and HR-related

compliance.

. Established human resources department for international headquarters,

and brought the organization into compliance with Federal and State

guidelines.

. Wrote, interpreted, and applied personnel policies and procedures,

which effectively met the criteria for a well-run department. Ensured

compliance with Federal and State legal requirements (e.g. ADA, FMLA,

Workers Compensation.)

. Responsible for recruitment and selection of staff at all levels;

consistently exceeded management expectations for excellence in

employee recruitment. Executive and special searches were nationwide

in scope.

. Ensured employment compliance to regulatory concerns.

. Designed and installed performance appraisal system that assured

supervisor compliance, resulting in improved communication with

employees, and superior documentation.

. Focused on managing employee relations; responsible for

organizational development, employee orientation, development, and

training facilitation.

. Mentored and coached supervisors and executives.

. Experienced in organizational and space planning, and improvement of

processes systems.

. Investigated employee relations cases professionally and

confidentially, complying with all relevant local, state, and federal

laws, ensuring that all parties were treated with respect; made

recommendations for resolutions, and ensured that proper documentation

was completed.

. Developed job descriptions, compensation philosophy, and competitive

salary administration system used throughout organization to guide

decisions for over 100 unique positions.

. Updated salary ranges; collaborated with executives to recommend

compensation adjustments.

. Responsible for employee benefits program.

. Audited Human Resource department processes; implemented best

practices.

. Analyzed data from employee satisfaction surveys, employee turnover,

exit interviews and other metrics; facilitated employee focus groups

in order to enhance and improve HR programs and services. Efforts

improved internal communications and organizational effectiveness.

. Designed, developed, coordinated and implemented a wide range of

programs that increased employee satisfaction.

. Responsible for performance management and improvement systems.

. Implemented continuous improvement program, "Sterling Steward" an

employee suggestion system resulting in $800,000+ in savings and cost

avoidance in the first two years.

. Designed two successful layoff / early retirement programs, each

achieving savings of $750,000 while maintaining employee morale and

productivity.

. Achieved zero EEO claims during tenure, as a result of improved

management training and enhanced communications with employees.

. Installed and implemented Ceridian HR/Payroll program, improving

accessibility and utility of employee information.

Neva Sprung, SPHR

Page 3

abk8yz@r.postjobfree.com

. Developed an employee-oriented culture that emphasizes empowerment,

quality, productivity, and goal attainment.

. Primary objectives and goals were met in ensuring a safe workforce,

building a superior workforce, and developing a company culture that

emphasizes quality and continuous improvement.

EDUCATION

Master of Science

Education-Guidance and Counseling

Southern Illinois University at Edwardsville (SIUE)

Bachelor of Arts

Major: Psychology Minor: Music

Southern Illinois University at Edwardsville (SIUE)

TECHNICAL SKILLS

PC software skills include Microsoft Office, Word, Excel, HRIS, Citrix,

Oracle HR software,

Ceridian HR/Payroll software, and many other software packages.

CERTIFICATION

Senior Professional in Human Resources - SPHR

CONTINUING EDUCATION

Missouri-SHRM Conference August 2009 / Registered for 2010 conference

Human Resource Continuing Education Programs

Seminars and workshops

MEMBERSHIPS

Society for Human Resource Management (SHRM)

Human Resource Management Association (HRMA)

Chairman - PHR / SPHR Certification Committee 2005 to Present

Member - St. Louis Metro Singers

WEB PAGE

http://www.linkedin.com/in/nevasprung

References upon request

Contact this candidate