Customer Service High School
Resume:
CANDIDA MCCARY
Birmingham, Alabama 35235
abk8sr@r.postjobfree.com
Objective
To obtain a clerical or customer service position that will allow me to use
my background experience to contribute to the success of my employer.
Summary of Qualifications
* Intermediate Microsoft Word, Excel, and Keyboarding skills
* Independent, conscientious professional, with etiquette verbal and
written communication skills
* Solid customer service skills
* Organizational skills
* Ability to multi-task and learn quickly
Education
10/2008- present Phoenix University, Birmingham, Alabama 5/2000-9/2002
Southeastern Cosmetology and Business Birmingham, Alabama August 1990- May
1994 Woodlawn High School, Birmingham, Alabama
Employment Experience
Children's Health System 06/2006-present) Birmingham, Alabama
Access Facilitator
* Courteously greets patients upon their arrival to the clinic.
* Obtains and verifies patient demographic & insurance information, and
updates appointment status in Soarian system.
* Perform various clerical work, data entry, and information retrieval
tasks using computerized patient records system.
* Reviews general & financial comments and takes appropriate action.
* Obtains appropriate signatures and copies patient's insurance cards
for coverage verification.
* Receives registration forms and verifies completeness.
* Schedules return or follow-up appointments.
* Collects co-pays and other monies from patient (documents on system
under financial comments any reasons monies not collected).
* Generates receipt or provides legible and complete hand-written
receipt only when appropriate.
* Balances and closes charge, cash, and credit card machine batches
daily, to include reconciling cash, checks & credit card payments and
verifying receipts of all patients.
Parkway Christian Daycare (09/2003- 02/2005) Birmingham, Alabama
Pre-school Teacher
* Care for children in a child daycare setting.
* Organize and participate in games and recreational activities.
* Discipline children or recommend other measures to control behavior.
* Assist children in caring for own clothing and picking up toys and
books.
* Instruct children in health/ personal habits such as eating, resting,
and toiletry.
* Assist in preparing food and refreshments for children; and regulate
rest periods.
* Read and teach them simple painting, drawing, handicrafts, and songs.
* Keep records on individual children, including daily observations and
information about activities, meals served, and medications
administered.
* Observe and monitor children's play activities.
* Organize and store toys and materials to ensure order in activity
areas.
* Support children's emotional and social development, encouraging
understanding of others and positive self-concepts.
Hearthstone Assisted Living (05/2001- 03/2005) Birmingham, Alabama
Receptionist
* Answered telephones and provided information to callers, took
messages, or transferred calls to appropriate individuals.
* Scheduled appointments maintained and updated appointment calendars.
* Provided information about establishment, or clients within the
facility.
* Kept a current record of staff members' whereabouts and availability.
* Collect, sort, distribute and prepared mail messages and courier
deliveries.
* Process and prepared memos, correspondence, or other documents.
* Scheduled touring of available rooms to be leased and prepared lists
of interested participants
Self-Employed (10/2003-09/2004) Birmingham, Alabama
Private Sitter (flexible full or part-time status)
* Provided non- medical homecare service and companionship for the
elderly or disabled of all ages.
* Sat with clients on a regular or overnight basis in their home or
hospital facility and assisted them when needed or requested.
Darrell Walker Workforce (08/1999-5/2000) Birmingham, Alabama
Hillcrest Associates
Office Secretary
* Operated telephone switchboard to answer, screen and forward calls,
providing information, taking messages and scheduling appointments.
* Received payment and recorded receipts for services.
* Performed administrative support tasks such as proofreading, and
operating calculators or computers.
* Resolved complaints from customer complaints.
* Operated office equipment such as fax machines, copiers, and phone
systems.
* Scheduled appointments maintained and updated appointment calendars.
Further Information
References, college transcripts are available upon request.
Contact this candidate