Administrative Assistant Customer Service

Top of Form

Tamara Hall

***** ********* ***.

Woodbridge, Virginia 22193

703-***-**** (Home)

abk8so@r.postjobfree.com

OBJECTIVE

Secure a position as a Business Professional where my education and

experience contribute to the personal and professional growth of the

employees and the overall stability of an organization.

SKILLS SUMMARY

. Six years administrative support & demonstrated supervisory experience

. Six years experience creating and implementing administrative policy

and procedures; conducting training, and evaluations

. Ten years customer service experience.

. Knowledge of various computer programs. (Windows XP, Vista, email

savvy)

. Eight years early childhood education

EDUCATION AND TRAINING

Strayer University, June 2010(EGD) Bachelor of Science- Business

Administration: Concentration in Management 171 credit/hrs.

Mount Vernon College at George Washington University, 1997- Major: Business

Administration

George Mason University, Professional Development for Early Childhood

Professionals, 2009

Certificate of Child Development Training (2009)

EMPLOYMENT HISTORY

Head Teacher - Ebenezer Baptist Daycare Academy, (June 2004 to September

2009)

. Create, verify, and maintain the academic curriculum and documentation

for the classroom and oversee student activities.

. Administer, monitor, and document medication administered to children,

by staff.

. Supervise the center in the absence of the director including:

scheduling staff work shifts, supervising staff activities, and

covering vacation, emergency and daily afternoon shift.

. Supervise the center daily closing operations (staff and students);

documenting late pick-ups; and implementing emergency procedures when

necessary due to unforeseen circumstances such as inclement weather

and/or local and National emergencies.

. Establish an interactive social environment that promotes

developmental stimulation.

. Evaluate children's academic progress and report to the director.

. Determine children's readiness for promotion to the next class.

Account Executive - Airtime Communications, (March 1999 to July 2001)

. Establish and processed new customer accounts

. Program wireless cellular phones for customer use, upgrade client

services and accounts

. Answer employee questions and resolved problems

. Coordinated customer repairs with Nokia and Motorola

. Differentiate the Network coverage of various systems - offered by

competitive companies

Administrative Assistant - Crystal Reproduction (January 97 to June 98)

. Administrative Assistant 25-30hrs/week volunteer

. Provide administrative support for the President of the company

. Processed and finalize all time and attendance

. Schedule and coordinated meetings and conferences

. Processed all documents in accordance with governing policy

. Performed routine operational support functions; answering phones,

photocopying, correspondence and mail pick up/ delivery, File, fax,

data entry, light typing

CERTIFICATIONS

Certificate of Child Development Training (2007, 2008, & 2009)

CPR Certified (Infant and Child First Aid and CPR-expires 4/10) Potomac

Hospital

References Available Upon Request

Bottom of Form

Bottom of Form

Contact this candidate