Customer Service Project Manager

CHRISTOPHER BEGENY

**** **** ****** . ****** ****, FL 34609 .

*******@********.**.*** . 352-***-****

PROFILE Highly personable professional with 17 years of experience in

management, recruiting, sales and marketing. With my

aggressive attitude and creativity, I believe I can make a

direct impact on your business.

. Strong management and leadership skills with an

entrepreneurial spirit.

. Expertise in assembling strong workforce of reliable and

talented employees, and training workers in accordance with

an organization's policies.

. Track record of developing lasting business and customer

relationships through a high level of service.

. Talent for identifying ways to improve current systems and

processes through creative ways in order to boost

productivity and customer satisfaction.

EXPERIENCE CATALINA MARKETING April 2008 - Present

Catalina Marketing Corporation owns and operates the world's largest,

transaction-level, shopper-data warehouse- powering media networks to

intelligently connect CPG, health care, and retailer marketers with

specific audiences. CMC Networks develops, delivers, and measures shopper

and patient-driven engagements with more than 90M households and 130M

patients. Media distribution channels include 50,000 food, drug and mass

locations worldwide, including 18,000 US pharmacies. Company is based in

St. Petersburg, Florida, with operations throughout North America, Europe

and Asia.

Client Service Executive

. Responsible for performing functions related to the

execution of promotional communications, including

documentation review, quality assurance, and monitoring

liability risk and legal compliance.

. Acting as a program design consultant for Sales and

Analytical Services, recommending creative and effective

targeting ideas and program designs to meet client

expectations. Major accounts include Pepsi, Coca Cola,

Perdue, and Nestle.

. Supported the addition of Target as a new client. Was

instrumental in the testing of new digital coupon

technology and the creation of training documentation.

. Acting as a liaison between departments by providing clear,

concise dialogue regarding execution issues. Provide any

needed training to the team members and update training

materials and on subject matter.

. Responsible for assisting with leveraging processes and

efficiencies to enable Customer Teams to improve speed to

market.

. Participated in the training, testing and implementation of

the project manager workflow tool, "Gemini." Assisted in

the development and trouble shooting of applications, along

with the implementation of business practices.

. Worked closely with Symphony, our India based Partner

Company. I was responsible for holding weekly phone and

video conferencing to discuss manufacturer promotions,

quality adherence and training.

Enterprise-Rent-A-Car Nov. 2004 - April 2008

Rental Management Specialist (Dec. 2007 - April 2008)

. Developed business partnerships and relationships with

adjusters and service shops by actively seeking feedback to

enhance effectiveness and selling Enterprise's value of

commitment, which improved business and increased referrals

through both areas.

. Tracked trends in business through a detailed event log of

customers, adjusters and shops to help branch leadership

recognize and respond to business opportunities.

. Supervised the flow of information to branches including

positive and negative customer feedback.

Assistant Manager (Nov. 2004 - Dec. 2007)

. Managed the efforts of branch employees in providing the

highest customer service throughout their whole experience

from telephone to rental counter service to customer flow.

. Participated in the recruitment, interviewing and hiring of

branch employees. Provided employees with customer service

evaluations along with daily training and job coaching.

. Key in sales strategy, planning and implementing, as well

as promotions throughout the market.

. Secured new business maximized profits from current

accounts and regained 100% lost business from four major

accounts.

. Responsible for more than a 20% fleet growth over one

fiscal year.

. Directed vehicle maintenance and repairs for fleet,

including preventive maintenance, manufacturer's recalls

and accident damages.

. Managed branch receivables which included negotiating

payment plans, preparing write-offs and all facets of the

collections process.

Wal-Mart Nov. 1993 - Oct. 2004

Manager

. Managed shipping, receiving and order procurement during my

tenor.

. Supervised a staff of up to 60 employees, as well as large

expansion projects including a transfer to Pennsylvania to

open a new distribution center.

. Responsible for interviewing, hiring and training employees

in addition to employee evaluations. Consistently

maintaining one of the highest employee retention

percentages.

. Met all required daily, weekly, monthly, quarterly and

yearly goals. Often leading departments to be ranked within

in the top 5 in the company.

EDUCATION F.W. Springstead High School

Graduated 1990

Spring Hill, Florida

Pasco Hernando Community College 1992-1993

Brooksville, FL

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