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Customer Service Manager

Location:
Fairborn, OH, 45324
Posted:
September 12, 2010

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Resume:

** *. ****** ***.

Fairborn, OH *****

Phone 937-***-****

Eric Ekhart

Education Elementary school Our Lady of Mercy

general education graduated 1987

High School 1991-1994

Beavercreek High School

College prep. graduated 1994 3.8 GPA

College 1994-1995

Wright State University

Computer Science – major

Music - minor

Correspondence Class

ACS School 1996-1998

Automotive Technology

Work experience Dates: May 2010 to Present

Employer: Team Green Lawn

Title: Lawn Technician

Supervisor: Josh Anderson

Duties: Customer Service along with Spraying lawns with fertilizer and

weed control. Mixing and stocking chemicals needed for daily duties.

Reason for Leaving: I am still employed by Team Green Lawn but am

looking to expand my abilities and take on a bigger challenge. I am

trying to find a company with more advancement opportunity

Dates: June 2007 to Oct. 2009

Employer: American Solutions for Business, Centerville, Oh

Title: Warehouse/Production Manager

Supervisor: Mark Mccormack

Duties: Shipping and Receiving products for 25+ customers, organize

and clean warehouse, building skids, as well as keeping items in stock

and inventory control. I also produce thermal transfer and direct thermal

labels on demand for customers. Filling and paperwork associated with

customer orders, shipping/receiving logs. I also have two personal

accounts that I have sold and service for business forms and labels.

Reason for Leaving: I was laid off due to the economy and was not

recalled.

Dates: Feb 2007 to Apr. 2007

Employer: TeleperformanceUSA Fairborn, OH

Title: Customer Service

Supervisor:

Duties: Answering calls and taking problems from Sprint clients in the

call center

Reason for Leaving: The work atmosphere was not conductive to a

business. The employees as well as supervisors spent more time

speaking on outside matters than the job at hand.

Dates: August 2006 to Feb. 2007

Employer: Lang’s Chevrolet, Beavercreek, Oh

Title: Lube Technician

Supervisor: General manager

Duties: Change oil in vehicles as well as top off fluids and make sure

the car did not have any other noticeable problems

Reason for Leaving: The pay was on a per vehicle basis and business

slowed so they did not need two lube techs running their line.

Dates: March 2006 to July 2006

Employer: Greenway Apts. Fairborn, Oh 45324

Title: Maintenance

Supervisor: Jerry Petrowski

Duties: general repair of apartments as well as painting and cleaning

apartments for new tenants.

Reason for Leaving: There were some issues with getting paid

timely and after working 2 weeks with no pay I opted to find a

steady paying job.

Dates: Aug 2005 – Jan 2006

Employer: Victoria Secret Direct Kettering, OH

Title: In-bound Call Customer Service Rep.

Supervisor: Ginger Vaughn

Duties: Taking in-bound calls for catalogue orders as well as

resolution of customer complaints and problems with order or

billing.

Reason for leaving: This was a temporary job for the Christmas

season

Dates: Oct 2000 – March 2006

Employer: BP Oil Co. Huber Heights, Englewood, and Beavercreek,

OH

Title: Asst. Manager

Supervisor: Janet Miller

Duties: audit reporting for money and inventory, training of new hires.

I was also the safety manager which took care of mandatory state

record keeping of all safety material as well as training to employee

for correct safety in the work place.

I worked in three different cities to develop a better understanding of

different styles of management.

Reason for Leaving: The company is in the process of selling off the

small stations and I thought it would be best to find a new career

before the sale of the store.

Dates: Jan 1998 - Dec 2000

Employer: Regal Cinemas Beavercreek, OH 45432

Title: Asst. Manager / Projectionist

Supervisor:

Duties: Employee management and cash/inventory accounting. I was

also in charge of building and maintaining of the 35mm movies and

projectors. Training of new employees in all areas of the cinema

business.

Reason for Leaving: Internal company problems dealing with new

management and the employees. Please ask and I will explain this

was a long investigation which is still under investigation.

Dates: Jan 1995 - Jan 1998

Employer: American Business Forms Dayton, Oh

Title: Warehouse/Production Manager

Supervisor: Ken Huckabye, Mark McCormick

Duties: Shipping and receiving of inventory to and from our suppliers

and customers. Inventory control and stocking of the product for

our customers. I shipped via a local courier, UPS, USPS, FedEx,

and LTL truck lines in the USA as well as to Canada. Production

work was done for 2 customers, I created label with Barcode

software and produced labels with a Zebra thermal printer.

Reason for Leaving: I had planned to go to school in Phoenix, AZ,

however a death in the family stopped this from occurring.

Dates: July 1993 – Jan 1995

Employer: National Amusements Theaters

Title: Asst. manager

Supervisor:

Duties: Employee management and training. I was also in charge of

building and maintaining 35mm film and projectors.

Reason for Leaving: found a job that had a better pay scale and

future growth.

References Name: JD Scudder

Address/Phone: 539 Winchester Dr. New Carlisle, OH 937)849-

6591

Years Known: 11 years

Name: Phil Gregg

Address/Phone: 937-***-****

Years Known: 6 years

Name: Jim Ebert

Address/Phone: Stansberry Road, Beavercreek, OH 937-***-****

Years Known: 10 years

Name: Courtney Scudder

Address/Phone: 937-***-****

Years Known: 6 years



Contact this candidate