Customer Service Manager

Jennifer D. Harris

*** ******* **. *** **

Florence, MS 39073

Ph. 231-***-****

E-mail ***********@*****.***

Objective

Continuous employment in a stable environment where my many years of

experience in the customer service field as well as my organizational

skills, strong work ethic, and management experience can be utilized.

Profile

Motivated, personable business professional with over 15 years in banking.

Talent for being a fast learner. Accustomed to interacting tactfully

with professional and non-professionals at all levels. Ability to

handle confidential and sensitive information.

Flexible and versatile - able to maintain a sense of humor under pressure.

Poised and competent with team building abilities.

Skill Summary

. Computer Savvy

. General Office Skills

. Professional

. Customer Service

. Written Correspondence

. Excellent Communication Skills

Experience

M&F Bank

11/2007 - Present

Customer Service Rep/Receptionist

Advance America

10/2006 - 08/2007

Manager

Macatawa Bank

05/01 - 11/2003

Personal Banker/ Supervisor

Shoreline Credit Union

10/1989 - 09/1999

Education

Jackson State University

08/1975 - 06/1977

Major: Business Administration

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