Customer Service Human Resources
Resume:
Charlon Larry
**** ****** *** #*** ( Columbus, GA 31903 ( abk8o5@r.postjobfree.com
Qualifications Summary
Seeking a position in Customer Service where my extensive experience
will be further challenged, developed and utilized.
o Talent for identifying customer needs and presenting appropriate
company product and service offerings.
o Demonstrated ability to gain customer trust and provide exceptional
follow-up, leading to increased repeat and referral business.
o Track record of assisting in the design and implementation of
reporting procedures that reduce labor costs and improve customer-
satisfaction ratings.
o Expertise in resolving escalated customer service issues or
directing the call to the appropriate department.
o Secured company achievement awards for delivery of exceptional
customer service.
o Proficient with Microsoft Office System (including Microsoft Word,
Microsoft Excel, Microsoft PowerPoint , Microsoft Access, and
Microsoft Outlook ).
Road America-Columbus, GA May 2006-Nov
2009
Assistance Coordinator/ Tire Sales Assoc.
. Assist members with roadside assistance
. Call center working experience
. Having knowledge of the different company codes, policies and the
member benefits
. Listens actively to situations and having the ability to determine
what service is needed
. Making sure all information given by the member is accurately put into
database
. Ensuring the members safety is first and foremost important
. Reassuring the member that we are there to help and get them back on
to their destination
Columbus Consolidated Government, Human Resources Dept - Columbus, GA
Sept 2005 to May 2006
Administrative Technician I, II
. Greet employees and all visitors inquiring about a job for the city of
Columbus
. Answering multi-line phones and directing calls to appropriate
departments
. Accurately inserted job applications into database
. Responsible for sorting and filing applications and sending out denial
letters
. Answering any questions regarding any job opening and status of
application
. Assist employees with filling out specific forms for changes with
insurance, direct deposit and other misc. forms
Fourth Street Baptist Day Care- Columbus, GA Nov
2004 to May 2005
Paraprofessional & Front Desk Clerk
. Teach basic skills to the younger children
. Assist with homework in the school aged children
. Maintained a clean and safe environment for everyone
. Observe and monitor children play activities
. Typing and filing light paperwork
. Answer phones and any questions regarding the child care facility
. Created programs for the events held by the facility
Education and Training
John L Leflore High School, May 2004, Diploma obtained
Spelman University, Nov 2004 Child Development Associate
(CDA) obtained
Troy State University of Phenix City, AL Currently
enrolled
References Available Upon Request
Contact this candidate