SUSAN N KNAPP

**** * ******* ****** 417-***-**** Cell

Springfield, MO 65807-1830 abk8nm@r.postjobfree.com

INTRODUCTION

My career experiences have exposed me to several business industries

providing a diverse perspective and valuable range of skills within human

resources, office administration, operations, sales support, training &

development, and technical support. I enjoy all challenges and will

utilize my talents as a resource to focus on achieving business needs,

company objectives and customer requirements. I have a winning attitude

and desire to be a successful and integral part of an organization.

PROFESSIONAL EXPERIENCE

MERCY HEALTH PLANS - 4520 S National, Springfield, MO 65810 7/2009 -

Present

SALES ASSISTANT - Springfield Group Sales:

. Provide administrative support for departmental activities including

enrollment meetings, broker relationships, and ensuring appropriate

marketing supplies are delivered.

. Process monthly group renewals from underwriting and coordinate

renewal account contract process.

. Input and maintain group information in Goldmine and QNXT systems

along with original group files.

. Coordinate group and member renewal presentation packets for delivery

by group account manager.

. Assist in research of group status and member enrollment updates for

accuracy.

. Assist/attend enrollment meetings, community seminars, and other

special events as necessary.

BASS PRO SHOPS - 2500 E Kearney, Springfield, MO 65898 10/2000 - 1/2009

TRAINING SPECIALIST - Corporate Human Resources, Training & Development:

. Developed and implemented personal and professional development and

software skills training programs.

. Ensure organizational development and training activities were met and

achieved compliance while delivering a learning experience that

immediately was applicable in the workplace.

. Collaborated with all levels of corporate and retail management to

assess current needs, identify performance gaps and apply core

competencies ensuring all programs aligned to support strategic

business goals.

. Ensure all communication, documentation, and programs were implemented

in a fashion that ingrained and reinforced company direction and

values.

. Make customers and their needs a primary focus; develop and sustain

productive customer relationships.

ELECTRONIC DATA SYSTEMS (EDS) - 5400 Legacy Drive, Plano, TX 75024 10/1990

- 5/1999

PROJECT PLANNING SPECIALIST - Corporate Business Risk Management, 4/98-

5/99

BUSINESS ANALYST - Vehicle Management Group, 5/97-4/98

TRAINING SPECIALIST - Employee and Technical Development, 4/95-5/97

PROJECT PLANNING SPECIALIST - Manufacturing Industry Group, 11/94-4/95

ADMINISTRATIVE/EXECUTIVE ASSISTANT - Communications and Manufacturing

Groups, 10/90-11/94

TECHNICAL SKILLS

Windows XP/NT/Vista; Microsoft Office 2003/2007: Outlook, Word, Excel,

PowerPoint, Access, Publisher

WebEx e-learning and IDLN broadcast

CERTIFICATION / EDUCATION

State of Missouri Insurance License - Producer, Accident & Health

Missouri State University, Springfield, MO: Completed 92 hours, B.S. in

Business Administration

AREAS OF PROVEN SKILLS / INTERESTS

Human Resources / Benefits Information Policies &

Procedures / Compliance

Administrative Assistant / Office Administration Project

Coordination and Reporting

Professional Development / Mentoring Presentation

and Communication Skills

Training and Course Development Technical Training

/ User System Issues

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