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Manager Customer Service

Location:
Englewood, OH, 45322
Posted:
September 05, 2010

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Resume:

KATHLEEN DAWSON

*** *********** *****

Englewood, OH 45322

937-***-****

abk8mm@r.postjobfree.com

OBJECTIVE: Teaching or tutoring position.

TEACHING EXPERIENCE:

Substitute teacher, Brookville High School, 325 Simmons St.,

Brookville, OH 45309 and Vandalia-Butler Local Schools, 306 S. Dixie Dr.,

Vandalia 45377, Sept. 2009-May 2010.

Teacher of word processing classes for Community Action Partnership,

317 S. Main St., Dayton, OH 45402, 2009

Volunteer teacher of ESL at Dayton YWCA, 1976.

MANAGEMENT

Circulation Manager for Englewood Independent published by Times

Community Newspapers, 3085 Woodman Dr., Dayton, OH, July 2005-May 2009.

Supervised 90-100 carriers ranging in age from 10 through adulthood, and 6

bundle drivers. Increased number of vendors carrying paper. Managed

circulation and advertising deposits and circulation accounts.

Wilkie's Books. Assistant manager of Salem Ave. before transferring in

1985 to main store as shift supervisor. Managed main store for month in

absence of manager. Supervised and trained new employees. Responsible for

register cash-out and cash and credit card deposits. Supervised semiannual

inventory.

CUSTOMER SERVICE EXPERIENCE

Enumerator, U. S. Census Department, 4004 Woodcliff Ave., Dayton, OH

45420, April 2010 to present. Followed up when census form not returned for

an address.

Clerk and then supervisor at Wilkie's Books, 101 South Ludlow St.,

Dayton OH 45402, 1980-1998. Resolved customer complaints, filled special

orders. Knowledgeable about anti-shoplifting procedures. Negotiated

agreements with local authors and arranged book signings. Received and

processed stock from more than 100 publishers and distributors.

Backed up receptionist at Grismer Tire.

Receptionist in various temporary jobs.

Doubled as receptionist for Englewood Independent.

COMMUNICATIONS EXPERIENCE

Freelance editor, writer, and proofreader, 1979-1990 and 1997-present

Prepared manuscripts in agreement with Chicago Manual of Style, GPO

Manual, Associated Press Style Manual, or in-house specifications.

Proofread galleys. Verified material and queried authors about

inconsistencies or possible errors. Assisted authors with research. Worked

on disk, using Word 2000, or on paper.

Reviewed books for The Dayton Daily News and for magazines.

Wrote articles for magazines.

Proofreader, 1998-2002

Proofreader, Mazer Corporation, 6680 Poe Avenue, Dayton, Ohio 45414;

checked text and specs for elementary and high school textbooks and helped

test interactive English text.

Editorial Apprentice, Institute of Early American History and Culture,

Williamsburg, Virginia, 1972-1973. Researched and proofread material

published by the Institute. Verified facts, figures, and sources. Brought

manuscripts into conformity with Chicago Manual of Style. Checked location

and identification of artwork and accuracy of captions.

OFFICE EXPERIENCE

Ordered office supplies, maintained copier, took messages from readers

at Englewood Independent published by Times Community Newspapers, 3085

Woodman Dr., Dayton, OH, July 2005-May 2009.

Administrative assistant for Grismer Tire Company, 3411 Office Park

Dr., Dayton, OH 45439, Oct. 2002-June 2004; temporary office worker for

Office Team (Robert Half International), Fifth Third Center, Suite 1380,

Dayton, OH 45402, June 2004-July 2005 and May 2009-present; and for

Snelling Personnel Services, 3420 South Dixie Drive, Dayton, Ohio 45439,

June 2004-July 2005. Prepared documents, spreadsheets, and sales and

inventory reports. Supervised insurance and licensing of company vehicles.

Ordered office supplies and business cards. Scheduled meetings, helped plan

events, and made travel reservations. Conducted Internet research.

Maintained own office and performed office functions for clients as a

freelance Editor, Writer, and Proofreader, 1979-1990 and 1997-present.

Tracked author proposals, payment, and expenses.

COMPUTER SKILLS

Created Access database and other spreadsheets for Englewood

Independent.

Programmed cash registers at Wilkie's Books. Used Word-stock 3.5 to

manage stock records.

Experienced with Windows Vista and below and OS 9.2, Excel, Microsoft

Outlook, AS400, and Access. Certified as Microsoft Office Specialist, Word

2000 and Excel 2000 and experienced with versions through 2007. Knowledge

of Windows XP, Access 2003, and PowerPoint and some familiarity with Quark.

COMMUNITY ACTIVITIES

Recording secretary of Randolph Township Historical Society. Helped

plan and participate in Society's bicentennial celebration and Society's

participation in Englewood Fine Arts Festival, summer 2004. Transcribed

panel discussions for publication, helped edit and update manuscript on the

history of Englewood, Ohio, and wrote papers for the Society.

Participated in Dayton Metro Library tax levy campaigns, 2004 and

2009.

EDUCATION

Bachelor of Arts, University of Dayton, Dayton, OH. Graduated magna

cum laude with major in history. Studied French for two and one-half years.

Literate in Spanish.

One year of graduate work in history at The College of William and

Mary, Williamsburg, VA.

Adult Education computer courses at Miami Valley Career Technology

Center, Clayton, OH.

REFERENCES UPON REQUEST



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