Sales Support
Resume:
- Denis Graber
abk8m0@r.postjobfree.com
EMPLOYMENT:
Contract Tech Support
o Performed annual maintenance on various medical equipment for
local hospital
10/09-Current Iowa Tax service
Jackson Hewitt-Network Administration
o Provided installation of new desktops and re-configuration of
exiting PC's and server's
o Configured and installed a VoIP server for new phone system
o Provided on-call service for 10 locations though out the Des
Moines, Indianola and Marshalltown, IA area
o Provided on-site and remote support for PC's located in
kiosks in several Wal-Mart's stores
03/09-Current Self Employment-part-time
Small to Mid-size companies or individuals
o Provided installation of new desktops and desktop support for
existing PC's, servers and network issues.
o Desktop administration, anti-virus, email, MS Office, time
management and accounting software and security and remote
support utilizing several methods and VPN connections.
o Provided configuration and support for routers, firewalls and
anti-spam devices
4/08-03/09 Cash Register Sales of Kansas City
POS Installation and Support Technician
. Provided Server/ POS Terminal/Printer and Network Support
o Provided Operating and POS Software installs and updates
o Maintenance of Servers/Terminals/Printers/Scales and
credit/debit card equipment/wireless equipment
o Provided on-call service for grocery stores located
throughout Iowa
o Provided on-site and remote support for Microsoft Windows
Server 2x/XP-SQL/POS software NCR-Scanmaster-ACS
4/07-9-07 Kreg Tool Company
IT Administrator
. Provided Server/ Network/Desktop Support
o Microsoft Windows 2x Server Support-Active Directory-Exchange
2x and SQL Sever 2000/2005, Automate and Symantec Backup
o Desktop administration, anti-virus, email, MS Office,
provided security and remote support for remote users and
workers, via Sonic Wall VPN-Terminal Services.
o Maintained EDI server/software for various trading partners.
o Assisted with software conversion from MAS 90 to SysPro v.10
o Maintained and upgraded Comdial phone system and PDA's
04/06-02/07 LB Group, LBC Technology
Network Engineer
. Provided consulting and support services for small to medium sized
businesses.
o LAN/WAN design, adds, moves and changes
o Wireless Network Design and Support
o Equipment sales
o MS Windows 2x Server Support-Active Directory-Exchange 2x
o Blackberry Enterprise Server support/client device setup
o Desktop administration, anti-virus, email, MS Office,
Timberline Accounting and security and remote support
o Configuration and support of data circuits for Internet use
and web based remote access utilizing hardware and software
VPN technologies-Terminal Services
10/02-02/06 Iowa Unwired, LLC.
Owner/Operator
. Design, implement and support a complete range of flexible wireless
networking solutions for Internet Service Providers, small
businesses, and hotspot network providers in metropolitan and rural
settings. Maintain bandwidth shaping equipment, installation of RF
distribution cell sites, and client premise equipment.
. Training of employer provided technicians on installation and usage
of client premise equipment for high-speed Internet connections.
. Provide consulting and support services for small to medium sized
businesses.
o LAN/WAN design, adds moves and changes
o Equipment sales
o Server and desktop administration, router and switch setup
for performance, anti-virus, email and security.
o Site location
o Data circuit provision
o Router configuration for security and firewall usage.
o Configuration and support of data circuits for web based
remote access utilizing hardware and software VPN
technologies
11/97-10/01
DMI Computer Technologies VAR Agribusiness
Director of Networking and Consulting
. Scheduled daily work activities for 5 in-house and 3 field
technicians. Performed related administrative duties while tracking
budgetary concerns.
. Overseer of depot repairs for PC's, printers, terminals, CSU/DSU's
and routers. (Service center for sister company Dairyland Midwest
Inc.)
. Configuration and Installation services of MS Windows NT-2000
Server, Windows/Citrix thin client servers. PC/Thin Client
Terminal based LAN/WAN's
. Provisioning of data circuits and design of wireless networks for
VPN and WAN access for clients in the agribusiness industry (grain
elevators)
. Provided advanced support and training for hardware and software
support personal.
. Consulted for pre/post sales for network/software upgrades and new
and existing client installations.
. Researched, recommended and implemented new products when
necessary.
11/91-11/97
Ortho II Computer System VAR Orthodontic Practice Management
Senior/Lead Technician
. Provided end-user support for operating systems, networks and
company provided software products.
. Provided entry and advanced level of training for hardware
technicians, including operating system setup and administrating.
Help desk support and on-site installations.
. Configured and tested PC based systems for shipment for client and
company personal installations.
. Provisioning of data circuits for WAN's/Internet access. Configured
and installed routing/bridging hardware for installed circuits and
Internet connections.
. Coordinated, scheduled and performed on-site installations of
company provided hardware and software.
EDUCATION
June 1994-Microsoft NT 3.51 MCSA
November 1995-Routing and Bridging Principles
May 1996-Installing and Configuring Widows95
June 1996-Microsoft Windows95 MCP
June 1998-Installing and Configuring Windows98
September 1998-Microsoft Windows NT4 Administration
October 1998-Supporting Microsoft Windows NT4 Core Technologies
October 1998-Updating Support Skills NT 3.51 to NT4
November 1998-Windows NT4 Certification
November 1998-Citrix Winframe CCA (Certified Citrix Administrator
Winframe 1.7)
March 1999-TCP/IP Internetworking
March 1999-Cisco Basic IOS Configuration
September 1999-Installing and configuring Exchange 5.5
September 1999-Administrating Exchange 5.5
December 1999-Radio Frequencies Design (Lucent/Avaya Technologies)
January 2000-Pre-Installing and Deploying Windows 2000 Pro
January 2000-Installing, Configuring and Administering Windows 2000
Server
January 2000-Installing and Configuring Windows 2000 file and print
sharing
February 2000-Lotus Notes 4.5 System Administration
March 2000-Lotus Notes 4.5 Certified System Administrator
June 2000-Citrix Metaframe Install and Configuration
June 2000-Citrix Metaframe CCA (Citrix Certified Administrator
Metaframe)
July 2000- Update Support Skills NT4 to Windows 2000
August 2000-Managing a Windows 2000 Network Infrastructure
August 2000-Implemnting and Administrating Windows 2000 Active
Directory
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