Customer Service Medical
Resume:
Sandy Moore Contact
Citizenship : American ? Date of birth : 06 Sept Tel : 254-***-****
**** *-**** : abk8lf@r.postjobfree.com
Address
**** * ***** ****** * Waco, TX * 76707
Profile
Objective
I am seeking employment within your company. To gain experience and further my
career. I believe I would be a great asset to your company. I am a hard worker and
a quick learner. I put a lot of pride and integrity into my work. I am customer
oriented and I multi task with excellent customer service.
Availability
From June 1, 2010
Key Skills
Proficient or familiar with a vast array of office skills, concepts and
technologies, including:
Microsoft Word, Windows 2000-2007, Windows XP, Access, Some Excel, Powerpoint,
Outlook
EpiCare Electronic Medical Records, HBMC and Providence Medical Records, and
Medical
Pet Point Software, Some Excel Spreadsheets,Billing, Credit/Debit/Cashier.
Typing 45-50 wpm, Scanner, Copier, Fax, Filing, Coded Filing, and Calculator
Terminology
Education
2006 to 2008
Associate of Arts in Health Administration (AAHA) GPA 3.83
SCHOOL NAME, Western International University, Phoenix, AZ
2004 to 2005
Pre Nursing Classes GPA 3.5
SCHOOL NAME, McLennan Community College, Waco, TX
Speech Communication, Anatomy & Physiology, Psychology, English 301
1991 to 1992
Remedial College Classes
SCHOOL NAME McLennan Community College, Waco, TX
Reading, English, Math/Algebra, Introduction to Computer
Passed the TASP test for entry into junior college.
Graduated from Richfield High School / May 1976
Work Experience
Fuzzy Friends Rescue / Waco, TX
Administrative Assistant-Office duties
Adoption Clerk/Cashier/Customer Service
August 09 to present
Rescue Shelter-Adopt out dogs and cats. Process applications by calling
Veterinarian offices to verify current pet medical records. 2-3 day process. If
credible pet owners, the adoption takes place. A lot of customer service
experience. This in a non-profit organization where all funds come strictly from
generous donations. A lot of fund raising is done with employees help. A fun place
to work.
Supervisor: Lois Reasoner 254-***-****
Crossroads Finance / Temp Job
Waco, TX
June 09 to Aug 09
Ran Car Finance Office, ran reports, took car payments, daily reminder calls,
repossession calls, insurance calls and daily batch. Took money to bank weekly.
Supervisor: Jon Collins 254-***-****.
Family Health Center / Waco, TX
Medical Records/12 years * Scanning Coordinator 1 year
Nov 18, 1991 to June 13, 2008
Copied Electronic Medical Records for all 12 of FHC's clinics to various offices
and agencies, including the following: Doctor's offices, Social Security
Disability, Attorney's, Child and Adult Protective Services, Municipal Court,
Medicare and Medicaid Chart Reviews, The McLennan County Sheriff's Department and
to patients themselves. Also took care of all affidavits, subpoenas, depositions,
court orders and law suits.
Performed clerical work in support of the care and treatment given to patients
upon intake and throughout detention.
Assisted senior staff by administering the medical records system.
Appropriately filed or scanned individual documents and/or other information into
the medical records.
Accurately identified information contained in records.
Assembled medical records in proper sequence and ensured accuracy and compliance
with regulatory requirements.
Ensured all necessary forms and documents were present, accurate and complete..
Requested, initiated and filed all health records in terminal digital order,
adhering to the electronic medical records system. Used EpiCare EMR Software.
Hand copied paper medical charts and manually filed by color coding.
Secured information for special projects.
HIPAA Law certificates
Coordinated new scanning system by learning how to scan all labs, x-rays and
reports into the electronic medical records system. No longer using paper charts
at this time. The last 2 years of working in the medical records department, I
finally got a helper whom I supervised. Trained her in medical records and in
scanning before I left this job.
Supervisor: Joycie Pustejovsky 254-***-****
Other Jobs at Family Health Center
1991 to 1996
Clerk/Receptionist/4 years
Checked patients in and out.
Entered personal information and insurance information including
Medicare/Medicaid.
Answered multi phone lines, took RX requests and multiple Doctor/Nurse messages.
Cashiered/Did daily batch deposit and some billing
Filed papers in paper chart and pulled paper charts for next days visits.
Supervisor: Linda Davis 254-***-****
PMSI (now EMSI)
1986 to 1991
Tel Pro Operator
Called Doctor's offices to retrieve medical records for insurance purposes.
One year and was promoted to Assistant Team Manager- continued to make calls and
helped team manager with various jobs.
Third year promoted to Team Manager. Managed a team of 8 employees.
Dealt with insurance companies on a daily basis.
Received mail and distributed to proper place
Received medical records and routed to correct place.
Kept up with teams work time and vacation.
Promoted to Swat Team Manager
Did the same as above except for now managed 16 employees who floated to the other
teams to help where needed.
Quit to go to work for Family Health Center.
Supervisor no longer there and they no longer have my work records.
Activities and Interests
Internet
Personal internet and Facebook
Reading
I love to read more than anything. I read Historical Romance and I love to also
read about the Paleo Indians. I love Jean Auel's "Clan of the Cave Bear" series.
Summary
I believe I have a great people personality. I have never had trouble getting
along with fellow co-workers. I have many skills in the medical record and
customer service fields. But I can learn any new job. I take pride in every job I
do and I believe I have many assets to give to your company. I perform every duty
to the best of my knowledge and ability. I am not afraid to ask for help if I
don't understand something.
References
Mary Money Work/254-***-****
Cell/254-6890
Jennifer McBride ATI 254-***-****
Carrie Good The Pain Clinic-
Jessica Collins Collins Auto
Crossroads Finance
Linda Davis FHC
R. J. Ramirez FHC
Resume
Sandy Moore
3126 A Homan Avenue
Waco, TX 76707
abk8lf@r.postjobfree.com
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