Customer Service Sales
Resume:
Stephanie Blaine
Columbus OH ***32
*************@*****.***
OBJECTIVE__________________________________________________________
. To further my career and skills through new challenges.
EDUCATION
OHIO UNIVERSITY, Lancaster Ohio: Diploma received March 20, 2004
. Bachelor of Arts in Political Science,
. Dean's List Winter 2002/2003
. Dean's List Spring 2002/2003
. Dean's List Fall 2003/2004
. Dean's List Winter 2003/2004
COLLEGE COURSE WORK____________________________________________
. Complete list of course work is available upon request.
COMPUTER EXPERIENCE________________________________________________
. Microsoft Office Software
. Lexis Nexis
. AS400
FUTURE GOALS_________________________________________________________
. To obtain a Masters in Business Administration.
. To provide excellent communications, and to provide exemplary
customer realtions.
JOB HISTORY_______________________________________________________
Forward Air Inc., Columbus, OH 2007-2010
Tower Clerk 2007-2010
My duties as a Tower Clerk include data entry of bills and manifests,
and customer service. Other duties include the arrival inbound
manifests and the closure of outbound manifests. All manifests are
tracked on Microsoft Excel upon arrival and completion of inbound and
outbound loads. Tower Clerks communicate with Dispatch, the Dock
Supervisors, and Customer Service on a daily basis to ensure freight is
properly moved to the next location.
Sales and Operations Assistant 2007-2010
I supported the sales team and helping meet the needs of customers. I
delivered rates and spot rates on shipments moving out of the region.
I developed spreadsheets in support of the sales team, operations team,
and customer needs. I booked shipments in Forward Air's interface for
customers. I established relationships with customers by providing
excellent communication and support.
REM Ohio, INC., Reynoldsburg, OH 2004-2007
Direct Service Employee 2004-2004, 2004-2007
I am currently on the relief list as a Direct Service Employee for REM
Ohio, Inc. REM Ohio, Inc. provides homes and direct services for
MR/DD. While working in the home environments I provide guidance to
these individuals to help ensure of their happiness and welfare. I
help to provide necessary skills training for everyday life. I provide
individuals in the home with direct care services. I ensure that all
of their medications are taken on a timely basis according to doctor's
instructions. I provide leadership and friendship to the individuals
living in the home.
Program Coordinator 2004-2004
My responsibilities included: coordinating programs and implementing
programs for the individuals living in the home. I supervised a staff
of seven that work as Direct Service Employees in the home. My job
duties include support to the staff and the individuals in the home. I
handled payroll on a biweekly basis. My job duties include basic
office administration duties including answering phones and filing.
Cingular Wireless, Columbus, OH 2005-2005
Sales Consultant Representative
I worked as a sale consultant representative at Cingular Wireless
during my time with the company. My responsibilities included customer
support and sales of cellular services. I found solutions for every
customer's wireless needs to ensure that the customer is satisfied. I
provide customer support for wireless related issues to ensure quality
of services provided. I am also responsible for handling money
transactions.
Safelite Auto Glass Inc., Columbus, OH 2000-2002
Customer service representative
Handled insurance claims for closed insurance companies. Took claims
for a multitude of insurance companies. Handled auto glass claims for
Progressive, Nationwide, Safeco, and Geico. Handled home owners and
auto insurance during after hours for several companies including; AIG,
Hanover and Citizens, Guide One, Idaho Farmers Bureau, and Ohio
Causality. Responsibilities included taking the claim, keeping the
customer calm (if upset), making sure the claim went to the right
department, and setting appointments for auto glass repair and
replacement. During this position I was working on my four year
degree.
Max & Erma's, Columbus, OH 1995-2000
Hostess, Busser, Server
While working as a hostess I conducted customer service by seating,
answering telephones, and tending to customer needs in a timely manner.
As a hostess I helped customers to the correct sections of the
restaurant. I was responsible for answering questions and a multi-line
phone. As a server and a hostess I was responsible for serving the
customer with the highest level of satisfaction possible.
References available upon request
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