Customer Service Sales

Douglas C. Christie

**** *********** ***** ****: 970-***-****

Fort Collins, CO 80526-2488 Email: abk8k2@r.postjobfree.com

Qualifications Summary

A relationship-focused sales development professional with over ten

years commercial and consumer banking experience, and over twenty

years of senior management experience. Adept in relationship sales

and cross-marketing of services to top-tier account prospects, with an

emphasis on responsiveness to client needs, and long-term customer

account retention.

Strengths:

. Relationship Management

. Strong Ability to Build Partnerships

. Demonstrated Client Prospecting & Marketing

. Credit Risk Analysis & Review

. Coordinate Resources to Resolve Client Issues

. Proven Results Delivering Deposit/Credit Products

. Knowledge & Use of Contact Databases

. Develop & Maintain Client Profiles

Banking and Finance Experience

Cache Bank & Trust - Fort Collins, CO Dec 2001-Present

Relationship Banking Officer (Jan 2005-Present)

Promoted to a senior sales officer position based on proven

effectiveness in prospecting, closing, and retaining high net-worth

consumer and commercial banking clientele. I have acquired additional

responsibilities including branch co-management duties, and credit

analyst responsibilities for the two Fort Collins branches.

Accountable for ensuring loan policy compliance, financial statement

and tax return analysis, and calculation of debt service requirements.

. Since August 2005, I have underwritten over $35 million in total

loan assets involving the analysis of personal financial

statements and tax returns for a variety of business

organizations.

. Contributed influentially to growth of the downtown Fort Collins

branch and attainment of over $12 million in depository accounts

and $15 million in total loan assets; served as a lead sales

officer and mentored other banking staff in account prospecting

strategies.

. Demonstrated ability to prospect and open new accounts through a

motivated, highly consistent emphasis on relationship-driven new

business development and continued cross-sales among established

customers.

Personal Banker/Officer (Dec 2001-Jan 2005)

Hired by the newly opened bank as an account development specialist

based on comprehensive expertise in banking operations, relationship

management, and underwriting.

. Opened over 75% of all new branch accounts through 2004 as a

result of diligent cold calling and community networking

including the Fort Collins Chamber of Commerce.

. Retained, upon maturity, 77% of certificate of deposit assets

that originated in 2002 through a promotional 12-month CD rate;

utilized relationship-focused banking approach and personalized

customer service to maintain customer loyalty at standard CD

yields; subsequently retained 70% of deposit assets after two

years.

FirstBank of Northern Colorado - Fort Collins, CO

Jun 1999-Aug 2001

Banking Officer

Rapidly learned banking operations and applied leadership experience

through completion of FirstBank's comprehensive management training

program that offered exposure to all aspects of front-line, back-

office, and consumer lending functions.

. Managed seven branch employees with minimal turnover (retained

four throughout tenure with the bank) through example-based

leadership and direct involvement in hiring, bank operations, and

employee assessment/development.

. Ensured regulatory and operational policy compliance by

maintaining current, in-depth knowledge of banking industry

regulations and lending policies.

. Independently closed $2 million in auto, refinance, mortgage, and

unsecured personal loans through effective promotion of lending

services from backup loan development role.

. Recognized by the holding company for consistently exceeding

monthly call benchmarks.

Banking and Finance Experience, Cont'd Douglas C. Christie, Page 2/2

Merrill Lynch - Englewood, CO Feb 1998-Jun 1999

Financial Plan Reviewer

Provided highly detailed internal quality control through review of

clients' financial plans submitted through company's nationwide

network of financial advisors.

. Built and applied an extensive knowledge base of benefit plans in

key market segments including U.S. Government benefits, Military

benefits, Railroad benefits, and IBM corporate benefits.

. Applied exceptional time management skills and detailed error-

finding skills within a high-volume, quality-centered

environment.

. Recognized as Employee of the Month based on volume of plans

reviewed and analytical detail in accuracy-checking financial

information based on policy guidelines and client-specific

financial planning requirements.

Prior Management Experience

Eldora Mountain Resort - Nederland, CO Oct 1995-Sept 1997

Food & Beverage Director / Building Maintenance Director

. Hired, trained, and supervised forty employees with seasonal

sales of $600,000.

. Excelled in an operations-driven environment; delivered

effective leadership in the areas of P&L management, HR policy

compliance, facility improvements, and customer relations.

Macaroni Grill Restaurant - Denver, CO Dec 1994-Oct 1995

Server Development Captain

. Demonstrated exceptional interpersonal communication skills,

both on an internal training basis and in customer

interactions.

Mystic Foods, Inc. - Mystic, CT Apr 1992-Dec 1994

General Manager / Co-Owner

. Operated a Howard Johnson's Restaurant with 30 seasonal

employees and annual sales of $1.1 million.

Toll Gate Foods, Inc. - Woodbridge, CT Jun 1978-Apr 1992

Assistant Manager / General Manager

. Promoted to GM of 3 Howard Johnson's Restaurants, two KFC

restaurants, and one Ground Round Restaurant, with combined

annual revenues of $5.75 million.

Education

M.B.A., General Administration

University of Bridgeport School of Business & Public Management

BRIDGEPORT, CT - 1986

B.S., Business Administration

Minor in Psychology

Ithaca College

Ithaca, NY - 1978

Professional Development Training

. American Institute of Banking: Principles of Banking

. Numerous bank focused trainings

. Certificate in Harassment Training

. Covey Leadership: "First Things First" one day seminar

. Disney University: Service Management Training seminar

. The Nordstrom Way: Customer Service Training seminar

Community Affiliations

. Junior Achievement Volunteer - class room volunteer for 10+

years

. Fort Collins Chamber of Commerce and the Chamber Red Carpet

Committee - 7+ years

. Red Carpet Committee Volunteer of the month - April 2008

. Young Professional of the Year Selection Committee

. Board of Directors - Adoption Dreams Come True

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