Customer Service Training
Resume:
Peggy Bruce
Thomson, GA *****
*******@*******.***
Objective
To obtain a training position that utilizes my experience as a software
applications trainer.
Summary
Over 15+ years experience in Education and Information Systems Consulting,
with a focus on Professional Development, Customer Service, and Support. I
am a dedicated, energetic, highly effective professional with excellent
verbal and written communications. Able to learn new software
applications, technologies and their practical uses, benefits and issues
very quickly.
Qualifications Summary
. Provide End User Training on company software
. Curriculum Development and Support
. Proficient with Microsoft Office i.e., Word, PowerPoint, Excel,
Outlook
. Strong customer service skills
. Proven ability to multi-task in a fast paced environment.
. Excellent communication, interpersonal and organizational skills.
. Experience in sales, marketing, customer service.
. Design/Delivery Training
. Software Implementation
. Experience with web based applications
. 10 years working with Adult Education
. Remote training using WebEx or Go to Assist /On-site Training
. Working with and instructing a diverse group of individuals with
varying experience, knowledge, and personalities
. Support Desk
. Train the Trainer
Professional Experience
Data Futures- Harlan, KY. 2009-Present (Contractor)
Training Specialist
Provide on-site training (as well as Remote Training) to Food Service
Directors; Managers; and Cashiers on POS School Nutrition Software.
Work with customers to implement software to best meet their goals and
objectives.
Provide on-going support for the customer database.
Work to ensure customer satisfaction and to meet individual customer
needs.
On-site support for "Go Live Days"
Classworks- Atlanta, GA. 2005- 2008
Education Consultant
Provide on-site as well as web-based training and support to small and
large groups.
Manage customer accounts, in collaboration with professional services,
technical support, and sales divisions.
Provide custom implementation plans, customer training, and professional
development support for assigned territory.
Assist Sales with demonstrations and presentations.
Work to ensure customer satisfaction and to meet individual customer
needs.
Provide on-going support for the customer database.
Attended seminars, conferences and participated in trade shows.
Maintain implementation plans, training plans, expense reports, and
weekly schedules.
Work with customers to implement software to best meet their goals and
objectives.
Ciber, Inc.-Atlanta, GA. 2004- 2005 (contracted position with DOE)
Regional Support Analyst-Help Desk
Support users of information systems by handling user calls.
Research moderately complex problems and questions.
Respond with answers or intervention, providing assistance to schools with
questions regarding AYP, tracking calls, analyzing call data for trends and
common system problems, and evaluating the quality of information systems
through user support call data.
Scott County Local Government-Huntsville, TN 1997-2004
Assistant Grant Writer/Administrative Assistant
Collecting and analyzing data and writing grant proposals for Economic &
Community Development for Scott County.
Assist in recruitment for prospective businesses and industries.
Work closely with USDA/Rural Development and Habitat for Humanity in
applying for housing grants and loans for low income.
General office duties. answering phone, Excel, Word.
Scott County Board of Education- Huntsville, TN 1986-1996
Adult Literacy Coordinator
Recruited students and volunteers; scheduled and monitored classes.
Trained volunteers; taught classes.
Work with Pre-GED and GED in preparation for GED testing; testing literacy
students; provided student follow up.
Program reporting (monthly, quarterly, and yearly); public relations; group
and individual presentations; prepared yearly budget.
Work closely with businesses to hire unemployed students.
Developing and implementing a community literacy awareness program.
Education
Tusculum College-B.S. - Business Management
Greeneville, TN
Contact this candidate