Customer Service Medical

Dorothy A. Garrison

**** ******** ***.

High Point North Carolina 27262

Email: abk8je@r.postjobfree.com

Home Phone: 336-***-****

Cell Phone: 336-***-****

Work Phone: 336-***-****

Skills:

Clerical, customer service, A/R, A/P, auditing, cash management, reconciliation, risk management, billing,

compliance, collections, credit, loan serving, investor reporting,, escrow, insurance, corporate taxes, legal,

estates, listening, communication, negotiation.

Software and Programs:

Microsoft word, Microsoft Access, Excel, Power Point, Sage, Peachtree, Rumba, AS400,SAP, BPCS, Lotus

Notes, and Microsoft Outlook.

Employment:

Wachovia (Genesis contractor): May 2007- Present - MIL Compliance Analyst

Perform research, reconciliation, and audit large currency transactions from daily tellers’ journals. Report

suspicious banking activities on individuals and businesses to the IRS.

Accountemps (Huntsman contractor): November 2006-March 2007 - Account Receivable

Performed daily, and monthly bank statement reconciliation. Conducted month-end reporting process,

reviewed, and forwarded 1099 forms to the appropriate parties. Followed up with clients on payment

shortages, issued credits, and payment adjustments on accounts.

Unemployment compensation: July 2006 - November 2006

Completed my temporary assignment with Adecco. Continued to seek employment, while, attending school

in preparation in completing my bachelor degree in accounting.

Adecco (Volvo contractor): February 2006-June 2006 - Accounting Rep. II

Accounts payables, accounts receivable, billed dealers, and paid vendors. Followed-up on past due invoices,

and researched reasons for any billing and payment issues. Processed core charges, and credits.

Carolina Cardiology (Part time): August 2004-February 2006 - Accounts Receivable Assoc. II

Posted payment, wrote off bad debt, refunded over payments, and reported

delinquent accounts to third party collection agencies. Reconciled bank

accounts statements, and daily balance sheets. Assisted with insurance billing, and payments.

Accountemps (Wells Fargo contractor) April 2004-August 2004 - Mortgage Loan Processor

Worked with reversed mortgages. Obtained financial information on potential borrowers. Verified, income to

determine borrowers eligibility. Worked with property inspectors, and appraisers to be sure, that the bank, and

borrowers’ interest, were protected. Followed up with attorney offices to confirm all loan requirements were

met.

Advanced Home Care: September 2001-February 2004 - Patient Account Rep II

Processed medication and durable medical equipment orders for the elderly, and chronic ill patients.

Followed-up with patients on reorders, for medications and supplies. Verified insurance coverage, and

assisted in collection on past due accounts. Received prescriptions reorders, from the medical practices, and

forwarded prescriptions to the pharmacy.

Cornerstone Health Care: January 2000-August 2001 - Collection Rep I

Notified patients on past due accounts, by phone contact, and mailing letters. Discussed possible payment

arrangements with patients. Wrote off bad debts, reported to the credit bureau on delinquent

accounts. Corresponded with the courts on estate payments relating to medical bills of deceased patients.

Credit Bureau of Greensboro: June 1999-January 2000 - Loan Processor

Verified information on mortgage loan applications for other financial

institutions. Updated credit report on borrowers by calling creditors to

update account balances and payment history. Called employers to verify

employment status of borrowers.

Bank of America: June 1998-June 1999 - Bankruptcy Analyst

Monitored debtors’ bankruptcy status until discharged. Processed monthly charge offs on bad debts due to

bankruptcy, and non-payment. Contacted the bankruptcy court to verify, and confirm bankruptcy filing, and

discharge or dismissal of the bankruptcy status. Spoke with debtors when they called in to discuss their

accounts, and financial status. Advised the bank’s attorneys when to file legal suit against debtors of non

compliance.

American Express: September 1994-June 1998 - Credit Analyst

Determined customers credit limits, by means of payment history, third party information, debtors income,

and assets. Increased, and decreased credit limits, on accounts. Also contacted debtors on past due charge

accounts. Set up payment arrangements, and updated customers accounts, and profiles.

Wendover Funding: October1991-July1994: Mortgage Loan Service Coordinator

Verified and confirmed, that each mortgage loan paid in full documents were satisfied with the bank.

Corresponded with bank's attorney offices to verify no outstanding liens were on the properties. Notarized

paid in full loan documents, and forwarded them the Register of Deeds to be recorded. Coordinated, and

designated work assignment for each team member, to verify timely completion of each loan release

packages.

Education:

Strayer University: Bachelor of science

Accounting degree April 2009

Greensboro, NC

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