Customer Service Supply Chain

LESLIE D. STEPHENS

***** *** ** *** *** / Westland, MI 48185 / 313-***-**** mobile /

abk8hh@r.postjobfree.com

OBJECTIVE

To obtain a Call Center/Customer Service position.

EXPERIENCE

Premium Logistics Coordinator

07/06 - 10/08, Active Aero PTM USA Jet, Belleville, MI

. Booking and tracking all premium expedited shipments in a

timely and professional manner.

. Perform online order entry of premium shipments and

interfacing with customers.

. Follow-up and communicating status of each premium

shipment to ensure on time customers delivery requirements

are met. Identify and resolve issues (delays, capacity,

carrier or customer) regarding premium shipments. Assist

with Charter Management department when needed.

Material Flow Analyst

02/06 -06/06, Aerotek (Schneider Logistics/Ford Motor Co.),

Livonia, MI

. Managed supplier shipping and delivery performance.

Identified and provided resolutions of supplier problems

through extensive problem solving, coaching and continuous

training.

. P O (Purchase Order) disposition upwards of 32 million

dollars in material purchases annually. Created and complied

meeting packets for teleconference calls and on site

supplier meetings.

. Documented and continuously updated supplier accounts in

detail. Coordinated with Inventory Control and forecasting

to ensure adequate stock availability. Communicated daily

with all levels of Ford Motor Company and Supplier

Management teams.

Expedite Coordinator

08/00 --12/04, FedEx Supply Chain Services, Plymouth, MI

. Trained new employees on expediting coordination and data

entry.

. Monitored, expedited and managed routes of GM Powertrain

parts. Dispatched and routed shipments in an efficient and

expedited manner. Maintained and improved customer service

relations by communicating with GM freight carriers,

supplier and plants.

. Maintained and updated information regarding shipments

through GM Tracking System (TMF). Updated tracking

information and freight billing for Grede Foundry, GEP and

Ford Motor Company.

EDUCATION

Schoolcraft College

08/09- present College courses

Redford High School, Detroit, MI

08/87-06/91 Received High School Diploma

SKILLS

Communication, Leadership, Project Coordinator, Team

Builder, Supply Chain Management, Customer Service Liaison,

Windows, AS 400, Lotus Notes, Data Entry, Microsoft Word,

Outlook, IMS2, PC Miler

REFERENCE

References are available on request.

Contact this candidate