Project Manager Customer Service

JENNIFER W. LOFTON

**** ******** ******* ****

Lucedale, MS 39452

Phone: 601-***-**** Email: ********@*****.***

ADMINISTRATIVE SPECIALIST

Proven managerial and leadership expertise.

Adapts at working in fast-paced environments demanding strong

organizational, leadership and interpersonal skills. Detail-oriented,

resourceful, and organized at completing projects; ability to

multitask effectively.

Professional Experience

Front Office, George County Vet Clinic Lucedale, MS

2010-Present

. Answering Telephones

. Filing

. Processing Invoices/Payments

. Customer Service/Sales

. Greet Clients

Engineering Secretary, Department of Veteran Affairs

Biloxi, MS 2006-2007

. Issued documentations for contractors to receive ID badges

. Assist 8 engineers with day-to-day tasks and required

construction documents

. Maintain a construction webpage on the VA website.

. Construct presentations for monthly meetings with the

director of the Gulf Coast Health Care Facility.

. Record and transcribe minutes for various meetings.

. Manage and update $80 million of projects in a database which

is reported to the director of the facility.

. Work efficiently with the contracting department to insure

coherence with all facets of the projects phases.

. Arrange travel for department engineers.

Executive Secretary, Port City Electrical Services Mobile,

AL 2006-2007

Temporary position from April 2006 through February 2007

. Accounts Payable/Accounts Receivable through QuickBooks

. Payroll (manually & electronically)

. Developed office filing system

. Answered telephones

. Inside Sales

. Reconciled bank statement and credit card statements

Operations Manager, Preferred Medical Transportation

Lucedale, MS 2002-2006

. Supervised 75+ employees in day-to-day operations.

. Maintained 100+ vehicle fleet

. Established a time system for office and field personnel

. Incorporated a criminal background check for all new

hires

. AR/AP through SAP

. Contact person for all legal matters i.e. wage and hour,

accident law suits, DOL, Department of employment and

unemployment

. Interviewed and hired all new employees

. Scheduled all employee and management training sessions

as required

. Counseled all areas of management in state and federal

rules and regulations

Key Projects & Achievements

. Wrote and maintained a working policy and procedures

manual

. Launched a drug free workplace

. Researched and proposed a budget conscious health

plan to company CEO. Proposal was approved and open

enrollment was offered within the following 60

days.

PROJECT MANAGER AND SCHEDULER, Bender Shipbuilding & Repair, Mobile,

AL 1997-2000

. Planned ship repair work for all crafts on assigned

projects

. Allotted a portion of each job's budget to be used by

the foreman and their crew

. Compiled several reports throughout the course of the

job: Hull Status, Job Projection, etc.

. Gathered data to provide an ongoing schedule using

Primavera Scheduling Software

Education and Credentials

Mississippi Gulf Coast Community College - Gautier, MS

AA candidate completing 36 hours toward degree

Certifications:

Primavera Scheduling - 3-day intense course - 1998

Dealing with Problem Employees - Certificate from USA -

2003

State of MS Insurance Agent License - Property and

Casualty - 1993

Capps College - Medical Assistant Program - Certificate

Completed Externship at Industrial Medical Clinic - Mobile, AL

Defensive Driving - 2009

Microsoft Word Intermediate/Advanced Training Certificate from

Department of VA

Microsoft Excel Intermediate/Advanced Training Certificate from

Department of VA

Outlook Intermediate/Advanced Training Certificate from

Department of VA

Advanced PowerPoint Training Certificate from Department of VA

Access Intermediate Certificate from Department of VA

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