Customer Service Manager
Resume:
Karen Vance- Hibbitts
Oviedo, Florida 32707
Cell 407-***-****
QUALIFICATIONS: Excellent organizational skills with attention to detail, self-motivation, and
excellent problem-solving abilities. Excellent verbal communication and interpersonal skills.
Proficient in hospital software and programs; Cerner, Affinty, Sovera, Sunport, Mysis Gateway,
TM ECGVue, Eos system, A2k and Mars, TraceMaster ECG, ChartMaxx, MediTec, microfishe
and microfilm reader printers. Proficient in Windows XP, Windows NT, Microsoft Word,
WordPerfect, Microsoft Outlook, typing 55 wpm. Medical Terminology, Anatomy& physiology. Fast
Learner. Capable of adapting to different environments and working under extreme pressure to
meet deadlines.
EDUCATION:
Orlando College 1993-1995
Associate Degree in Medical Assisting
Honors and Accomplishments:
graduated Magna Cum Laude
EMPLOYEMENT
Florida Hospital April 2009 to present
Julie Nasternak manager 407-***-****
Health Information Management
Release of Information- Lead
Demonstrates, through behavior, Florida Hospital’s core values of Integrity, Compassion,
Balance, Excellence, Stewardship, and Teamwork
Assists management in accomplishment of responsibilities assigned in the Release of
Information Area at centralized location and campus sites.
Assists ROI team in achieving section goals.
Detects problems or opportunities, gathers relevance information, and determines key issue
necessary to identify “cause and effect” relationships.
Identifies customer requests and the appropriateness and/or validity of request for processing.
Identifies documents in the medical record and appropriate location in the electronic health
record, microfilm, or paper medical record to communicate with customers providing them with
information in a clear and concise manner
Investigates/resolves ROI irregularities during the normal course of the ROI process
Serves as a resource to ROI team, reviewing requests to ensure ALL elements are present and
requestor is legally authorized to obtain medical records in accordance with all HIPAA, federal
and state laws related to release of information.
Assists management with the prioritization of workflow including microfilm and paper medical
records, escalating any concerns to management on a daily basis.
Performs other duties as assigned
ChartOne February 2008- November 2008/Healthport November 2008-April 2009
Orlando, Florida
Laurel Stiles area manager 407-***-****
Release of Information Specialist @ Florida Hospital Orlando & Winter Park Memorial Hospital,
Winter Park, Florida
*Chart retrieval/Research/Filing/re-filing of patients charts in response to a request.
*Adhere to Florida Hospital policies and procedures to all rules and regulations of all applicable
local, state and federal agencies and accreditation bodies.
*Maintain Confidentiality of employees, patients, administrative staff and medical staff information
with no infraction.
*Extensive customer service and maintain relationships that are equally respectfull to all.
*copying medical records, billing clients, calling clients for fee approval, answering phone calls,
faxing to dr. offices, opening mail, identifying and entering into the Responds system, handling
depositions. Help train new employees.
Sourcecorp October 2007 to January 2008
London, Kentucky
Trisha Vandeveter manager 606-***-****
Data entry clerk, keying in Kentucky taxes & HCFA health insurance claims
keying 9000-10000 ksph.
Marymount Medical Center July 2007 - January 2008
London, Kentucky
Lynn Townsend Manager 606-***-****
Regisration Clerk & Pre-Registration Clerk
Process incoming patients and enters the information required. Calls patients prior to their visit to
ensure personal information and insurance's are correct.
ChartOne September 2005-May 2007
Orlando, Florida
Laurel Stiles area manager 407-***-****
Release of Information Specialist @ Florida Hospital Orlando & Winter Park Memorial Hospital,
Winter Park, Florida
*Chart retrieval/Research/Filing/re-filing of patients charts in response to a request.
*Adhere to Florida Hospital policies and procedures to all rules and regulations of all applicable
local, state and federal agencies and accreditation bodies.
*Maintain Confidentiality of employees, patients, administrative staff and medical staff information
with no infraction.
*Extensive customer service and maintain relationships that are equally respectfull to all.
*copying medical records, billing clients, calling clients for fee approval, answering phone calls,
faxing to dr. offices, opening mail, identifying and entering into the Responds system, handling
depositions. Help train new employees.
SourceCorp September 2003-September 2005
Orlando, Florida
Janice Alvarado Operations Manager 321-***-****
Client Service Specialist @ Lucerne Medcial Center
*Chart retrieval/Research/Filing/re-filing of patients charts in response to a request.
*Adhere to Orlando Regional policies and procedures to all rules and regulations of all applicable
local, state and federal agencies and accreditation bodies.
*Maintain Confidentiality of employees, patients, administrative staff and medical staff information
with no infraction.
*Extensive customer service and maintain relationships that are equally respectfull to all.
*copying medical records, billing clients, calling clients for fee approval, answering phone calls,
faxing to dr. offices, opening mail, identifying and entering into the Citrix system, handling
depositions. Help train new employees.
Health Central April 2003-September 2005
Bill Moss HIM Director, 407-***-****
File/Deficiency Clerk *Assisting physicians in chart completion, re-work and re-route incomplete
records, verifying work is complete, retrieve records for quality assurance studies, maintain
incomplete file area, answer phones, retrieving charts for floors, some assembling of charts,
faxing to dr. offices.
*Adhere to Health Central policies and procedures to all rules and regulations of all applicable
local, state and federal agencies and accreditation bodies.
*Maintain Confidentiality of employees, patients, administrative staff and medical staff information
with no infraction.
*Extensive customer service and maintain relationships that are equally respectfull to all.
The Best Corporation January 1999-February 2003
Louisville, Kentucky
Ken Doyle 502-***-****
Release of Information Specialist @ Marymount Medical Center London, Kentucky
*Chart retrieval/Research/Filing/re-filing of patients charts in response to a request.
*Adhere to Marymount Medical Center policies and procedures to all rules and regulations of all
applicable local, state and federal agencies and accreditation bodies.
*Maintain Confidentiality of employees, patients, administrative staff and medical staff information
with no infraction.
*Extensive customer service and maintain relationships that are equally respectfull to all.
*copying medical records, billing clients, calling clients for fee approval, answering phone calls,
filing and faxing.
Contact this candidate