Customer Service Management

Kelli Johnston

**** ***** ****** - ********, **** 43207 - 614-***-**** - k *.****@*******.***

OBJECTIVE

Seeking Executive Assistant position in a company that recognizes and appreciates a hard working, loyal, and

dedicated employee in an environment of demonstrated organization, customer service, communication, and

project coordination.

PROFESSIONAL PROFILE

Motivated and personable business professional with an accomplished and stable track record of task and project

ownership. Talent for quickly learning new technology. Diplomatic and tactful with professionals at all levels.

Accustomed to handling sensitive and confidential records. Demonstrated history of producing accurate, timely

reports meeting stringent guidelines. Thrives in deadline driven environments. Sixteen years of successful, hands

on office and administrative support.

Flexible and versatile while maintaining a positive attitude under pressure. Poised and competent with

demonstrated ability to easily transcend cultural differences. Excellent team building and leadership skills.

SKILLS SUMMARY

• General Office Skills • Customer Service • Written Correspondence

• Report Preparation • Scheduling • Front & Back Office Operations

• Employee Training • Crisis Management • Lotus Notes

EMPLOYMENT HISTORY

2000 to Present IKON Office Solutions – Worthington, Ohio

Field Service Representative

Communication/Management

• Prepare complex reports for clients, ensuring full compliance with agency requirements and tight

deadlines

• Performs management duties at various client locations as necessary

• Design and deliver a series of training sessions for new staff members and trainees

• Rapidly learn and master varied computer programs and hardware components utilized in

administrative and marketing capacities

• Help create work flow management in accounts

Customer Service

• Oversee front office operations and provide impeccable customer service

• Responsible for handling and delivering mail to all employees throughout the building

• Create more effective practices and processes for efficient billing

• Experience with reception duties and multiple phone lines

• Responsible for tracking and inventory on express packaging

•

2006 2007 AC DELCO – Groveport, Ohio

Kelli Johnston

1821 Bruck Street - Columbus, Ohio 43207 - 614-***-**** - k *.****@*******.***

Picker and Shipper

American Eagle Outfitters – Columbus, Ohio

1997.2004

Stock Supervisor and Inventory

EDUCATION

1994 1995 The Ohio University Lancaster

General courses

REFERENCES Company

Kimberly Riggs Abbott Nutrition Assistant to Division VP Marketing 614-***-****

Robert Hoover Abbott Nutrition Mail Services Coordinator 614-***-****

Jillian Ralls DeJong Richter Project & Marketing Coordinator 614-***-****

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