Customer Service Manager
Resume:
Janee Markwood
Rosamond, CA *3560
**********@*****.***
OBJECTIVE
* To find a position where my talents can be utilized to increase productivity and safety
in a medical profession or a possible new profession. I am very detail oriented and an
expeditious learner, with my strengths to effectively communicate with people.
I will:
* Maintain a positive, willing and flexible attitude;
* Be a team player and remove the phrase “ It’s not my job” from my vocabulary
* Be proactive in identifying opportunities for individual growth and department
improvement;
* Be receptive to constructive criticism;
* Promote cooperation between co-workers/departments;
* Embrace change and offer suggestions for resolutions to problems, and respect and
listen to my co-worker’s ideas.
SKILLS PROFILE
* Working knowledge of Misys Software system, Alice 5, and Alpha Doc
* Experience with Microsoft Office Products-Word, Outlook, Excel
* Superior management skills, communication, and problem solving
* Experience in handling confidential paperwork, knowledge of OSHA / HIPPA
guidelines
* Ability to manage multi line phone system
* Excellent customer-relations background and patient care
EMPLOYMENT HISTORY
Office Manager 2010-2010
AeroCare, Charleston, SC
* Answered phones, scheduled luncheons, conferences
* Put together all HIPPA/OSHA manuals, and company policies
* Placed all orders for supplies for office
* Tracked empty and full oxygen tanks
* Placed doctor’s orders for patient prescriptions of any CPAP/BiPAP, or nebulizers, etc.
* Some marketing
Secretary 2009-2010
Roper St. Francis, West Ashley, SC
* Secretary to Dietary and Environmental Services Manager
* Handled all A/R, weekly, end of month accruals
* Answered phones, scheduled meetings, conferences, luncheons, etc...
* Put menu together for Dietary Mgr. for cafeteria of the hospital
* Filing, copying, and faxing and data entry
Sleep Technician 2009-2010
Charleston Sleep, Mt.Pleasant & Ladson, SC
Sleep Technician 2007-2008
Liberty Sleep Associates, James Island, SC
* Preparing patient charts, patient care
* Attaching EEG and EKG leads
* Placing Pflow and Thermister for patient breathing
* Sterilizing and preparing equipment for patient use
* Collecting Co pays
Medical Administrative Assistant 2004-2006
South Carolina Sleep Medicine, Summerville, SC
* Insurance verification, obtaining pre-authorization, patient referral
* Entering patient and insurance information, scheduling patient appointments, patient
check in and check out, collecting co-pays and past due balances, pulling charts, and
entering routers
* Answering multi phone line system, ordering office supplies, and making office
deposits
* Assisted Doctor when needed
* Preparing patient charts, patient care
Receptionist 1998-2000
Lenard s Carpet Service, Anaheim, CA
* Scheduling appointments, answering multi line phone system
* Filing, labeling, running daily reports, data entry, working with home builders
* Customer service, cash handling, and making company deposits
EDUCATION
* Beta Tech, Charleston, SC
* Medical Administrative/Assistant
2001-2002
* Cypress College, Cypress, CA
1998-2000
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