Customer Service Administrative Assistant

Jodi WALKER

**** ** **** **. *****, IA ***** 515-***-**** ************@*******.***

Objective

Dispatcher/Administrative assistant seeking new territory to explore that will broaden my work experiences. I am a strong

planner and problem solver that can readily adapt to change. I am able to work independently, and will exceed expectations. I

also have the ability to handle multiple priorities with the will to meet all goals set for me.

Skills Profile

- Excellent customer service skills

- General office skills, including written correspondences

- MS office & QuickBooks experience, in addition to several in house software programs

- Account receivables and billing experience

- Payroll processing for up to 12 employees

Employment History

Dispatcher/Office manager, Roto Rooter sewer, drain and plumbing company 3/10/2007 Present

Grimes, IA

- Lead dispatcher, responsible for scheduling and dispatching nine service technicians to their work assignments

- Responsible for the operation of the entire office

- Customer scheduler using a multi-line phone system

Lead Phone Operator, Accommodating Answering Service 8/15/2002 11/20/2004

Glendale, AZ

- Answered all incoming calls for after hours clients

- Record customer information to pass it along to the on call staff as directed by the client

- Delivered messages by both alpha numeric and digital paging

E/R Road and Towing Dispatcher, GE Financial Assurance(Amoco Motor Club) 9/1/1998 7/6/2001

West Des Moines, IA

- Provided member services for Amoco, Lexus, and Volvo motoring clubs

- Dispatched emergency road and towing service nationwide for Amoco, Lexus, and Volvo motoring clubs

- Team mentor, assisting with training of new dispatchers

Counter Agent, Hertz Rental Car Company(Des Moines International Airport 7/1/1995 11/1/1998

Des Moines, IA

- Created contracts for car rentals

- Finalized rental car contracts upon return of vehicle

- Provided information to customers as they requested

Education History

Ankeny, IA

- Des Moines Area Community College

- Attended 2001-2002

- Studied for Criminal Justice degree

Phoenix, AZ

- Glendale Community College

- Attended 2002-2004

- Earned my AA degree in Criminal Justice

West Des Moines, IA

- Upper Iowa University

- Attended 2009-currently

- Working on by BA degree in Human Services

References available upon request

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