Customer Service Manager

Leslie Eberly

*** ****** *****

Belvidere, IL ***08

815-***-**** (Cell)

Objective

My goal is to provide customer service of the highest quality and to

be a team player in all aspects of the job's duties.

Customer Service Experience

. Greeted customers while taking orders and took care of their

needs up to their departure

. Answered phones for to go orders, and also handled any

complaints that arose

. Answered inbound calls from cell phone users, and assisted them

with questions and concerns about their accounts.

. Assisted customers with trying to correct technical issues

arising with their phones.

. Upwards of around 50 calls per day

. Outward/Inbound

Microsoft Applications Experience

. Have written many essays for school through Microsoft Word

. Have made several PowerPoint presentations for college classes

Manager Experience

. Was Assistant Manager for two years at Robert's Drive-In

. Trained new employees

. Managed a staff of ten employees

. Helped to maintain inventory of items

. Opened the establishment in the morning and closed it at night.

. Filed papers such as invoices

Leslie Eberly

Page 2

Employment History

Cook & Server, Sarah Jane's Cuppa Joe, February 2009-Present. Opening

and

closing procedures, serve customers and prepare the food,

catering, put

away shipments

Deli, Pacemaker, October 2008-February 2009. Opened deli in the

morning,

Helped customers, Inventory, and prepared lunch

Kitchen Helper, Northern Illinois University, March 2008-June 2008.

Scan

student's cards for food purchases and assist Cooks when needed.

Customer Service Rep, NCO, March 2007-September 2007. Assisted

cellular

users with general inquiries, billing information, and

technical support.

Customer Service Rep, AXIS Publishing, October 2006-March 2007.

Contacted

businesses to place ads in school sporting programs, and

maintained up-to-

date information on customers.

Food Server/Cook, Dekalb County School District 428, October 2004-May

2005. Served food to the students while maintaining accounts.

Assistant Manager, Robert's Drive-In, April 1998-October 2004.

Assisted in the

day to day operations of the restaurant, and assisted with the

development

of the employees

Education

Associates of Arts in Criminal Justice, December 2004-June 2008, AXIA

Online College/University of Phoenix, Phoenix, AZ. GPA 3.14/4.0

Classes in Composition, Critical Thinking, Skills for Learning in an

Information Age, Cultural Diversity, Religions of the World,

Environmental Science, Business Communication, World Literature,

Mathematics, Human Resource Management, & Criminal Justice Core

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