Customer Service High School

*** ******* ******* *** ***. fultondale, Alabama

Phone 205-***-**** . E-mail abk8b0@r.postjobfree.com

Ke'Ardea Padgett

Objective

To gain a position within a growing organization

where advancement is achievable upon job

performance.

Professional experience

06/2007-08/2007 Tarrant High School Board of

Education-Help Desk Assoc.

Alpha-numeric filing, adhered to privacy and

confidentiality of records, maintained a positive

relationship with students; answered and routed a

steady volume of calls daily; use of various computer

systems; input and retrieval of relevant customer

information; dispatched relevant information to other

departments; and obtained relevant information

throughout company employees to secure student and

parent satisfaction. (Volunteer )

09/2008-08/2010 State Farm Insurance-Customer Service

Communicates daily with insurance agents per telephone

or e-mail, correcting and verifying monthly accounts,

as well as maintaining a great attitude and working in

diligence. Daily routine includes to implementing

great customer satisfaction skills in a high volume

call center while navigating multiple applications

.Many of the daily task performed includes updating

claim files, making corrections to data as directed by

claim handler, keying data and text associated with

the content of the claim file to include subrogation

and medical bill codes. Operating various types of

office machinery,to include computers, facsmile

transmitter/receivers printers, copiers, and mailing

equipment is necessary. As well as multitasking

through various job skill sets. I have acquired

multiple SOAR awards for outstanding customer service.

08/2010-Current Ikon Document Efficiency (Balch &

Bingham)

Runs high volume copy machines and performs binding

and finishing work. Preparing and Scanning

files/documents. Ensures convenience copiers are

working properly, checking for quality via daily

inspections. Clears paper jams and informs technicians

of specific problems. Maintains records for management

reports and inventories of supplies needed.

Distributes office supplies, fax transmissions and

mail to company personnel and/or designated drop-off

points as required. Responds to and coordinates all

service calls required by customer. Respond to

customer need through Email, telephone, or in office

mailing services. May perform filing duties in

conjunction with specific customer requests.

EDUCATION

Summary of qualifications

Time management skills; ability to maneuver in a

fast paced environment; very energetic;

self-motivated; exceptional organizational skills;

excellent verbal communication skills; able to

multi-task; proficient in Microsoft Word,, Access,

and PowerPoint; Excel fast learner; and excellent

trainer.

Education

6/2009 Faulkner University

Mass Communications

5/07 Tarrant High School

Advanced diploma

Community activities

Pic2Pic Photography Group; Math and Science Club;

Kiwanis Key Club (Secretary-2 years); Academic

Spirit Club; Future Business Leaders of America

(FBLA); Engineering Explorer's Club (President-3

years); Academic Bowl; Future Engineers of America;

Member Sunday School Bible Bowl; Newspaper

Staff-Church; Volunteer at the Salvation Army

Thanksgiving Dinner; Volunteer Regions Golf

Classic.

References

REFERENCES AVAILABLE UPON REQUEST

[pic]

Contact this candidate