-*JANET FONTENOT

*** **** ***** *****, ** Durham, NC 27713 318-***-****

abk8ah@r.postjobfree.com www.linkedin.com/in/janetfontenot

** ***** ******** ********** ** customer service, sales, listening, oral and written communications,

multi-tasking, time management, problem solving, team building, and computer skills in MS Office

suite.

EXPERIENCE

Marketing and Communications Support SOURCEPOV - CARY, NC

PRESENT

-Collaborate with marketing team to develop content for marketing

collateral and website.

IT Administrative Asst/Telecom Support PARATA SYSTEMS, LLC - DURHAM, NC

2008 TO 2009

-Praised by Sales and Marketing VP as “highly personable and detail

oriented person that managed

telecommunications and IT functions, increasing employee satisfaction.”

-Negotiated with vendor to obtain BES server and 50 licenses saving the

company $10,000.

-Recouped $10,000 in theft and overage charges from cellular bill by

direct discussions with vendor.

-Performed analysis to improve manual process resulting in a plan to

automate tracking and reporting of data from cellular bills into SQL

server database.

-Collaborated with IT Techs to streamline ordering process saving them

valuable time and increasing their productivity by 12%.

Administrative Assistant / Contractor OFFICE TEAM - Chapel Hill, NC

2007 to 2008

-Demonstrated a strong ability to rapidly learn and support new business

systems and processes providing

administrative support functions for various companies throughout the

Triangle region.

Technical Writer/Instructional Design (2001 to 2002) MCKESSON APS -

Alexandria, LA 2001 to 2006

-Collaborated with Subject Matter Experts to create manuals and CD

instructional materials on pharmacy systems for improved quality of

training for internal and external customers.

Customer Support Representative (2002 to 2006) MCKESSON APS / PARATA -

Alexandria, LA

-Contributed to customer satisfaction by decreasing abandon rate by 60%

through technical and

support team interaction for 20,000+ customers.

-Proposed improvements for e-commerce and ordering processes as part of

Six Sigma initiative.

Training Coordinator/Sales TURNING POINT SOLUTIONS GROUP - Pineville, LA

1999 to 2001

-Generated business by creating marketing materials and selling technical

classes and seminars.

-Instructed Intro to PC and Microsoft Publisher classes receiving

feedback material was presented in a very understandable format.

Administrative Assistant CONTRACT WORK - Alexandria, LA

1998 to1999

-Conducted orientation and interviews for temporary agency, Constructed

news releases for campus events for university public relations

department, Ran office for regional art museum.

EDUCATION

Completed CIW certification in Web Design at Techskills -

Raleigh, NC

Associate of Science in Business (1998) LOUISIANA UNIVERSITY -

Alexandria, LA

Specialty Training Instructional Design FREISAN, KAY & ASSOCIATES -

Atlanta, GA, Toolbook II for E-learning

ACTIVITES

Photography, interior design, travel

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