Administrative Assistant Human Resources

Kristi Alsup

**** **** **** ****** ? Spokane, Washington 99202

? Home Phone: 509-***-**** ? Cell Phone: 509-***-**** ? Email:

abk891@r.postjobfree.com

Administrative Specialist

Human Resources/Benefits Administration/Accounting/Employee Relations/Team

Development

Professional Profile

A multifaceted and solutions-focused administrative professional with a

career demonstrating visionary leadership, expertise, and outstanding

performance in support of multi-site, high-volume, high-profit operations.

Results-driven individual with an exemplary track record of success in

human resources, employee training and development, and personnel

management. Quick learner demonstrating a high-level of accuracy and

thoroughness recognized for ability to manage multiple responsibilities

simultaneously and easily grasp, present, and apply new ideas, concepts,

methods, and technologies. Superior interpersonal, organizational,

troubleshooting, and technical skills with an innate ability to combine

time/resource-management skills and implement strategic administrative and

operational initiatives to enhance productivity, quality, service, and

overall bottom-line performance.

Core Competencies

HR Policies & Procedures Personnel Management Accounts

Payable/Receivable

Benefits Administration Team Training/Coaching Sensitive Records

Management

Inventory Event/Travel Coordination Expense Control/Reporting

Ordering/Control

Contract Preparation Staffing & Scheduling Technical Support

Customer Service/Support Report Generation Website

Office Management Software Training/Testing Design/Maintenance

Graphic Design/Marketing

Professional Experience

Fresenius Medical Care/Renal Care Group/Sacred Heart Medical Center,

Spokane, WA Oct. 2001 - Present

Administrative Coordinator - Operations Director/Managers

Provided administrative services and staff support to fifteen (15) clinics

encompassing eighteen (18) managers, twelve (12) administrative

professionals, two (2) educators, and 160 employees in two (2) markets.

. Responsible for day-to-day operations management including human

resources, benefits administration, accounts payable, travel

arrangements, expense and inventory control, purchasing, facilities

management, and employee/management relations.

. Developed and facilitated employee orientations, managed business

ethics and compliance training programs, and disseminated employee

handbooks.

. Performed all aspects of hiring process: administered and recorded

drug screening results, composed offer letters, ran background checks,

license verification and OIG/GSA checks, processed new hire paperwork

(including I-9 on-line system), and granted high level of computer and

security access.

. Preserved and updated contractual agreements, business and Medicare

licenses, tax identification, and regulatory documentation on market

clinics; completed various state and federal applications and

processed payments to respective government agencies.

. Experienced in HR/payroll policy and procedure development,

enhancement, application, and organization; provided ongoing coaching,

direction, and support for management team and front-line employees by

application of policies and process changes.

. Provided employee assistance and guidance; answered questions and

served as the first-line in resolving issues involving expense

reporting, payroll, accounting, licensing, and HR.

. Accurately tracked and retained licenses, financials, meeting minutes,

payroll, quality data, and personnel and patient files; protected

business operations by following HIPAA and record retention policies

while adhering to strict confidentially guidelines.

. Prepared sensitive reports, charts, and presentations for medical

directors and executive management meetings.

. Designed and maintained various advanced and strictly confidential

spreadsheets: Facility Productivity, Salary Increases, Rent Space

expenses, Labor Allocations within facilities; re-designed Petty Cash

Summary and Reconciliation forms to allocate costs against eighteen

(18) different cost centers by percentage and GL account.

Kristi Alsup Resume

Page Two

Professional Experience (Continued)

. Created Management Budget Charts (actual vs. budget revenue, salary

costs, supplies/treatment costs, organic growth, employee retention,

and action plans to meet goals) and Physician Report Cards (a

confidential monthly blind study, sent out to physician, showing how

they are meeting different lab value goals in comparison to other

physicians).

. Took administrative lead in ordering all HR/Safety posters, applying

for licenses, setting up new contracts from housekeeping to business,

Medicare, and CLIA licenses; ordered office supplies and manuals of

all types.

. Processes an average of thirty (30) invoices weekly; used discretion

with every invoice to determine cost center and accurate allocations;

posted to correct GL account.

. Approved and entered purchase orders and ran a variety of reports

including open invoices, purchase orders, vendor payment research;

followed up on timely payments.

. Provided exceptional service to the public and ensured customer

satisfaction; handled multiple incoming telephone lines, answered

inquiries, and directed calls appropriately.

. Coordinated management meetings, social banquets, education in-

services, open houses, health fairs, and area-wide holiday parties

(160+ attendees).

Selected Accomplishments:

. Provided administrative services to aide in opening of six (6) new

clinics.

. Organized and employed new procedures to ensure department efficiency.

. Consistently increased productivity, reduced costs, and streamlined

operations.

. Successfully relocated administrative offices twice during tenure.

. Attended meetings in the absence of executive management.

Additional Experience

Administrative Assistant to the CEO and Controller - Panco Construction,

Inc.

Administrative Assistant to the Executive Director and Operations Manager -

Spokane County Medical Society

Administrative Assistant to the Operations Manager - Harward Technological

Enterprises

Education/Honors

Liberal Arts Degree, Education Minor

Eastern Washington University, Cheney, Washington

Member, National Dean's List

Associate of Arts, Computer Operating Systems/Software Programs

Spokane Community College, Spokane, Washington

? Featured in the Lexington Who's Who Registry, Empowering Executives and

Professionals

Certifications

Human Resources Benefits & Compensation Certificate

School of Industrial and Labor Relations, Cornell University, Ithaca, New

York

Professional Development

? Advanced Microsoft User, Summit Educational Services, Spokane, Washington

? Dealing with Difficult People, Career Track, Spokane, Washington

? Executive Secretary/Accounting/Business Communications, Trend College,

Spokane, Washington

? Healthcare Provider Training, INHS/Health Training Network, Spokane,

Washington

? Microsoft Excel and Advanced Microsoft Excel Training, Fred Pryor

Seminars, Spokane, Washington

? The Essentials of Human Resources and the Law, Fred Pryor Seminars,

Spokane, Washington

Professional Affiliations

? Member, Society for Human Resource Management, 2008 - Present

References Furnished Upon Request

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