Customer Service Management

Latoya Gray

**** ******* ***** . ********, ******* 31602 . 229-***-**** .

************@*******.***

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Educated and Ambitious Business and Business Management professional.

Exceptional communicator with a consultative style, strong negotiation

skills, and a keen ability to assess clients needs. Experienced in creating

and conducting oral and written presentations. Self-motivated and dynamic

professional with diverse credentials which combine solid & tactical

expertise with a strong business background, an ability to work

collaboratively, & a commitment to achieving corporate goals. Demonstrated

ability to develop & implement strategic plans to ensure growth. Focused on

achieving continuous & improved business performance. Proactive team

builder & tactical planner with the ability to secure lasting business

relationships. Exemplary communication & attention to detail to exceed

customer expectations and maintain high levels of satisfaction.

( ( Company/Operations ( Expert Sales Pitching

Leadership/Motivation/T Development & Closing

eamwork ( Communication/Customer ( Project and Process

( Profit Relations Management

Optimization/Cost ( Strategic Business ( Computer Program

Control Planning/Analysis Knowledge

( Builds & Maintains ( Account ( Financial &

Relationships Management/Development Bookkeeping Duties

( Marketing/Business

Development

EDUCATION and TRAINING

BACHELOR OF SCIENCE DEGREE IN BUSINESS MANAGEMENT

Park University - Valdosta, Georgia - Degree completed in March, 2010

Relevant Coursework: Organizational Behavior, Professional Writing in the

Disciplines, Production and Operations Management, Principles of Marketing,

Intermediate Macroeconomics, Financial Institutions and Markets, Business

Policy, Senior Seminar in Management, Principles of Management, Labor

Relations, Principles of Management, Principles of Accounting II,

Microeconomics, Business Law I and II

ASSOCIATE OF SCIENCE DEGREE IN BUSINESS MANAGEMENT

Georgia Military College - Valdosta, Georgia - Attended Georgia Military

College from 2003 to 2005

PROFESSIONAL EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE / COLLECTIONS, CONVERGYS, VALDOSTA,

GEORGIA, 2007

. Accepted a high-volume of incoming phone calls in a call center

environment; managed & maintained customer accounts, processed payments,

collected payments on delinquent accounts, responded to and answered

questions and inquiries from customers, and negotiated payment plans with

customers

APARTMENT LEASING consultant / CUSTOMER SERVICE, Anthony Apartment, Tortola

B.V.I., 2000

. Answered a high-volume of incoming phone calls on a multi-line system

regarding the leasing of the rental apartments; responded to questions and

inquiries from guests and scheduled appointments

. Promoted and showed the apartments based on the guests needs in an effort

to obtain a lease contract

. Accepted rent payments from tenants and attempted to collect payments on

delinquent rent accounts

Professional References Available Upon Request

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