Customer Service Supply Chain

Jennifer Henderson

*** ********* *****, *****, ***** Carolina 29650

Telephone: 864-***-**** / Cellular: 864-***-****

E-Mail: abk86y@r.postjobfree.com

Objective: To obtain a challenging position that utilizes my professional skills and allows me to further

develop as a supply chain specialist.

Results-Driven Supply Chain Professional

with extensive professional experience and strong skills in the following areas:

Purchasing/Procurement Delivery Resolution Accounting Vendor Contract Negotiation

Creating Standard Operating Procedure Manuals

Distribution Management Inventory/Materials Management

Logistics Management Working with Freight Forwarders and US Customs Brokers

Standard Cost Analysis Customer Service Management

Recruiting, Training and Supervising Personnel

Professional Experience:

Oobe, Inc.,

Greenville, South Carolina October 2007 to Present

Procurement, Logistics Distribution and Customer Service Manager

• Manage all aspects of purchasing/procurement, logistics, warehouse distribution and customer service; develop

customer service and purchasing policies and procedures; responsible for logistics and freight vendor contract

negotiations, process improvements, reducing costs, inventory audits and reconciliation; backorder inventory

management; cash forecasting; standard cost evaluation; landed cost/margin analysis in order to make

recommendations for Controller and sales departments as needed; US Customs regulations and compliance;

monitor C-TPAT compliance, manage revalidation of C-TPAT in 2010 and implementation of "Best Practices"

internally and with overseas partners/vendors.

Accomplishments: Reduced small package spending by 27%, saving $134k/year in shipping costs, re-

negotiated cargo insurance policy, reducing cost by 55% with increased coverage; researched,

implemented and trained customer service department on automated credit card processing system

improving customer experience and increased efficiencies within the customer service department by

20%; researched, implemented and trained procurement staff on new supply chain management system

introduced in partnership with freight forwarder, this end to end supply chain management tool increased

efficiency in procurement, increased speed to market by 10% and reduced overall FCL and LCL freight

costs by 17%.

Summit Resources, Bozeman, Montana March 1998 to September

2007

Purchasing Department Manager

• Managed Purchasing Department; recruited, trained and motivated all employees; implemented department

processes and procedures increasing productivity and efficiency; implemented and trained in use of component

inventory management system for raw material inventory; created standard operating procedure manuals for 3PL

locations listing requirement for receiving, shipping, reporting and handling of inbound and outbound inventory;

sales and cash forecasting; inventory reconciliation.

Accomplishments: Received the “Damn You’re Good” Award (4th Quarter 2000); received the “Employee

of the Year” Award (2002).

Purchasing/Procurement of Apparel and Soft Goods

• Purchasing; import/export of materials; logistics; ensured compliance with US Customs regulations; delivery

resolution; sales and cash forecasting.

Accounting

• Accounts receivable, credit and collections; accounts payable; cash planning; budgets; Letters of Credit; human

resources/benefits coordination.

Education:

• Currently pursuing Associates Degree in Supply Chain Management-Completion Spring 2011

Greenville Technical College

Greenville, South Carolina

• Health and Human Development Major (1992-1996)

Montana State University

Bozeman, Montana

Contact this candidate