Bernadette R. Castillo
Contact number: 505-***-****
Email: *********@***.***
SUMMARY OF QUALIFICATIONS
Held a number of positions that required high volumes of work with speed and accuracy.
Excellent skills in 10-keying and data entry, able to type 65 wpm, perform various types
of filing, including: medical records & billing (11 years), back office support, customer
service and numeric/alphabetically filing. Excellent work ethic, very reliable and
organized, task oriented and motivated. WOTC (Work Opportunity Tax Credit) eligible.
EDUCATION
1991-1993 University of New Mexico-Valencia Campus - Los Lunas, NM Major:
Business Administration
1991-1992 Franklin Business College (Nat'l Business Academy) - ABQ, NM
Received Certificate for Micro-Computer Operator
1986 - 1990 National Technical Institution for the Deaf/Rochester Institute of
Technology -
Rochester, NY (Degree transferred to UNM-VC) All Technical Courses completed
1986 New Mexico School for the Deaf- Santa Fe, NM Graduated High School Diploma
EMPLOYMENT
Presbyterian Medical Group, ABQ, NM - Medical Records 2004 -2010
Maintained medical charts of patients and pulled charts for the day's appointments
including: same day scheduled and urgent care visits. Tracked files and purpose of all
visits so that they were documented by the medical records clerk. Managed all outpatient
visits, test results and requests and filed in its appropriate section of the medical records.
Radiology Associate of Albuquerque, ABQ, NM - Billing Specialist (Data Entry) 2001
-2004 Screened and reviewed radiology reports and demographics information at time of
entry for accuracy of coding, patient insurance status and completed patient's
information. Contacted sites/hospitals and any other available resources as needed.
Entered charges and updated various data files as needed. Used and have knowledge of
ICD-9 and CPT Codes, MEDIPAC and AMISYS systems. This job required both speed
and a high accuracy rate.
Albuquerque Police Department, ABQ, NM - Data Entry 2000
Processed and entered information from various offenses from police reports, accidents
and supplemental reports into the New World Computer system. A minimum of 45
reports a day were entered. Speed and accuracy were a must. All reports were of
confidential information. Data entry and 10-Key skills were required.
Bernadette Castillo Page 2
Presbyterian Health Service, ABQ, NM - Patients Services Coordinator 1997 - 2000
Retrieved information from the medical files as requested and assembled data.
Responsible for: duplicating materials, mailing/faxing request materials to other facilities
and within Presbyterian Health Service facilities. Maintained records and filing systems
in accordance with agency policies and pulled medical charts for the next/same day
appointments.
Kelly Services, ABQ, NM - Data Entry 1996
Performed data entry on a high task, high volume work load. Using a 10-key entry
system for medical claims processing and batch entry into the data base, created and
formatted Excel spreadsheets. Used ICD-P data entry, Key speed at approximately
12,000 keystrokes.
Isleta Gaming Palace, Isleta, NM - Soft Count Clerk 1996
Facing all dollar bills by denomination and counted for bundling, in the amount of 50's
or 100's each. Accurately amount strapped monies are added up to into brick of tens. The
count was done both manual and by machine for accuracy.
Bank of America, ABQ, NM - Information & Item Processing Operators 1994 -1996
Information Processing Operator- Worked on reports and proposals, including mail
merge assignments, memos, creating forms, typing letters, and adding graphics, tables
and columns.
Item Processing Operator - Encoded the dollar amounts onto checks and balanced
account daily of the deposits including the bank routing. Managed the cash in and out,
payroll, personal checks, bonds, travel checks, and other necessary tasks,
Sunwest Bank, ABQ, NM - Item Processing Operator 1994
Encoded the dollar amounts onto checks and balanced account daily of the deposits.
Managed the cash in and cash out, payroll, personal checks, bonds, travel checks, and
other documents. Encoding also included the bank routing.
STEP *HI Program/New Mexico School for the Deaf, ABQ, NM - Clerk Typist 1993
-1994 Prepared packets and typed documents while working part time.
US Dept of Interior Fish & Wildlife Service, ABQ, NM - Automation Clerk 1991
-1992 Prepared packets and typed documents, and general office work including filing,
faxing, copying and mailings in the human resources and contracting department.
United States Postal Service, ABQ, NM - Clerk/Mail Handler 1990 -1993
Bernadette R. Castillo
Contact number: 505-***-****
Email: *********@***.***
SUMMARY OF QUALIFICATIONS
Held a number of positions that required high volumes of work with speed and accuracy.
Excellent skills in 10-keying and data entry, able to type 65 wpm, perform various types
of filing, including: medical records & billing (11 years), back office support, customer
service and numeric/alphabetically filing. Excellent work ethic, very reliable and
organized, task oriented and motivated. WOTC (Work Opportunity Tax Credit) eligible.
EDUCATION
1991-1993 University of New Mexico-Valencia Campus - Los Lunas, NM Major:
Business Administration
1991-1992 Franklin Business College (Nat'l Business Academy) - ABQ, NM
Received Certificate for Micro-Computer Operator
1986 - 1990 National Technical Institution for the Deaf/Rochester Institute of
Technology -
Rochester, NY (Degree transferred to UNM-VC) All Technical Courses completed
1986 New Mexico School for the Deaf- Santa Fe, NM Graduated High School Diploma
EMPLOYMENT
Presbyterian Medical Group, ABQ, NM - Medical Records 2004 -2010
Maintained medical charts of patients and pulled charts for the day's appointments
including: same day scheduled and urgent care visits. Tracked files and purpose of all
visits so that they were documented by the medical records clerk. Managed all outpatient
visits, test results and requests and filed in its appropriate section of the medical records.
Radiology Associate of Albuquerque, ABQ, NM - Billing Specialist (Data Entry) 2001
-2004 Screened and reviewed radiology reports and demographics information at time of
entry for accuracy of coding, patient insurance status and completed patient's
information. Contacted sites/hospitals and any other available resources as needed.
Entered charges and updated various data files as needed. Used and have knowledge of
ICD-9 and CPT Codes, MEDIPAC and AMISYS systems. This job required both speed
and a high accuracy rate.
Albuquerque Police Department, ABQ, NM - Data Entry 2000
Processed and entered information from various offenses from police reports, accidents
and supplemental reports into the New World Computer system. A minimum of 45
reports a day were entered. Speed and accuracy were a must. All reports were of
confidential information. Data entry and 10-Key skills were required.
Bernadette Castillo Page 2
Presbyterian Health Service, ABQ, NM - Patients Services Coordinator 1997 - 2000
Retrieved information from the medical files as requested and assembled data.
Responsible for: duplicating materials, mailing/faxing request materials to other facilities
and within Presbyterian Health Service facilities. Maintained records and filing systems
in accordance with agency policies and pulled medical charts for the next/same day
appointments.
Kelly Services, ABQ, NM - Data Entry 1996
Performed data entry on a high task, high volume work load. Using a 10-key entry
system for medical claims processing and batch entry into the data base, created and
formatted Excel spreadsheets. Used ICD-P data entry, Key speed at approximately
12,000 keystrokes.
Isleta Gaming Palace, Isleta, NM - Soft Count Clerk 1996
Facing all dollar bills by denomination and counted for bundling, in the amount of 50's
or 100's each. Accurately amount strapped monies are added up to into brick of tens. The
count was done both manual and by machine for accuracy.
Bank of America, ABQ, NM - Information & Item Processing Operators 1994 -1996
Information Processing Operator- Worked on reports and proposals, including mail
merge assignments, memos, creating forms, typing letters, and adding graphics, tables
and columns.
Item Processing Operator - Encoded the dollar amounts onto checks and balanced
account daily of the deposits including the bank routing. Managed the cash in and out,
payroll, personal checks, bonds, travel checks, and other necessary tasks,
Sunwest Bank, ABQ, NM - Item Processing Operator 1994
Encoded the dollar amounts onto checks and balanced account daily of the deposits.
Managed the cash in and cash out, payroll, personal checks, bonds, travel checks, and
other documents. Encoding also included the bank routing.
STEP *HI Program/New Mexico School for the Deaf, ABQ, NM - Clerk Typist 1993
-1994 Prepared packets and typed documents while working part time.
US Dept of Interior Fish & Wildlife Service, ABQ, NM - Automation Clerk 1991
-1992 Prepared packets and typed documents, and general office work including filing,
faxing, copying and mailings in the human resources and contracting department.
United States Postal Service, ABQ, NM - Clerk/Mail Handler 1990 -1993
Sorted third class mail, bulk mail and other tasks as required.