Customer Service High School

Tara M. Yost

*** *. ******* ******, ********* A Columbus, Ohio 43201 210-***-****

********@*****.***

QUALIFICATIONS PROFILE

Experienced in office environment and customer service. Motivated,

hardworking, and reliable; proven ability to deliver high quality work and

excellent customer satisfaction. Confident and composed in interactions

with individuals on all levels.

EXPERIENCE HIGHLIGHTS

Office Administration

- Accurate and organized filing of papers and documents.

- Strong phone and communication skills.

- Operation of office equipment such as copiers, fax machines and

computers.

- Schedule and record appointments.

Customer Service

- Resolved issues with focus on customer satisfaction.

- Focused on strengthening positive reputation with customers.

- Energetic, outgoing personality promoting strong relationship with

clients.

EMPLOYMENT HISTORY

Columbus City Schools 2009

Columbus, Ohio

Substitute Teacher

Substitute teacher for inner-city high school and middle school classrooms

within the Columbus City School District. Responsible for classroom

management in order to create a positive and structured environment

conducive for learning as well as creating lesson plans on a class by class

basis.

PS Executive Centers 2009

Columbus, Ohio

Receptionist/Administrative Associate

Receptionist and administrative associate providing services and meeting

room accommodations to both in-house and virtual clients. Responsible for

client billing using Citrix billing software, completing small client

projects for presentations and reports, phone operator for 70+ companies,

as well as maintaining positive client relations through email and other

means of communication.

Alamo City Christian Fellowship 2008 - 2009

San Antonio, Texas

Girls Ministry Leader

Leader and counselor to middle school and high school girls, editor and

supervisor of Student Ministries publications and assistant to head youth

pastor in event planning, youth counseling, and parent networking.

Windcrest United Methodist Church 2007 - 2008

San Antonio, Texas

Office Assistant/Receptionist

Office assistant responsible for general office organization, inventory and

ordering supplies, answering phones, assisting pastoral staff, editing and

coordinating layouts for monthly and weekly newsletters/bulletins, and

supervising office volunteers.

EDUCATION

University of Washington 2003 - 2005

Seattle, Washington

Bachelor of Arts in English

Shoreline Community College 2001 - 2003

Shoreline, Washington

Associate of Arts and Sciences

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