Manager Customer Service

Andrea D. hernandez

**** * ****** *-**********, Wa. 98225

Phone: 360-***-****

********@********.***.***

Objective

I am seeking a position in which I may apply both my communication and

multitasking skills in a challenging and rewarding environment.

Qualifications

V Excellent communication; ability to field questions and solve problems

V Ability to work effectively with both colleagues and supervisors

V Competency in adapting to new environments and taking on challenges and

responsibility

V Critical thinking skills; ability to evaluate needs of current

environment

Education

Dixie State College (St.George, UT) Graduated June 2002

Associate of Science- Criminal Justice

Western Washington University, College of Humanities

Graduated May 2007 Major: History with Concentration in

British- African Colonialism

Minor: Psychology

Western Washington University, Graduate School

MA- History/Archives & Records Management

Thesis Juncture

Employment

Western Washington University, Teaching Assistant September 2008-July 2009

Duties: Facilitated class discussion groups, created and administered

quizzes and tests, lecture, assisted students develop thesis, evaluate

student midterm and final.

Whatcom Museum, Archivist Volunteer April 2008-September 2009

Duties: Assisting researchers, setting up and maintaining Shipwrights

exhibit, Inventory of museum pieces through out city of Bellingham,

transcription, outreach and distribution of upcoming and current events,

virtual exhibits, and temperature downloads, and assisting with the photo

archives.

National Archives and Records Administration, Archive Intern

April 2008- July 2008

Duties: Data entry and retrieval, preservation of archival materials,

implemented finding aids on data network, contract station operation,

compiled preservation requests to NARA head quarters, inventory control

within archival stacks, collection maintenance including deaccessioning

materials, and other archival/record management duties.

Postal Contract Station, Postmistress September 2002- Oct 2003

Duties: Oversaw postal contract station operation, accounting and bank

deposits, training new employees, take in customer's packages and sales,

necessary paperwork required to send packages in secured ways, box mail,

answer phones, and oversaw PO box rentals.

Albertsons Inc., Lobby Manager May 1997 - August 2001

Duties: Hiring and termination of employees, created and implemented weekly

schedules, daily computer input of employees time cards, cash handling and

daily accounting, inputting of accounts payable, quarterly inventory of

stock, oversee product return process, and provide customer service via

phone and counter.

References:

Cambria Rollo, Kendrick Inc.: 435-***-****

Steven Garfinkle, Western Washington University: 360-***-****

Harry Ritter, Western Washington University: 360-***-****

Jeff Jewel, Photo Archivist Whatcom Museum: 360-***-****

Kimberly Jacobson, Fairhaven Post manager: 360-***-****

Sue Karren, Director Archival Operations NARA: 206-***-****

Tonja Mast, Albertsons manager: 435-***-****

Contact this candidate