Customer Service High School

Zerica Moss

*** ********** *****

Madison, AL 35758

256-***-****

abk83j@r.postjobfree.com

Qualifications

• Dependable and prompt

• Great customer service skills

• Reliable

• Responsible

• Accurate and Precise

• Completes tasks successfully

• Good computer skills

• Able to work under pressure in a fast-pace work environment

• Great written and oral communication skills

• Able to multi-task

• Good time management skills

• Able to retain a large variety of information and interpret it to various publics

Able to prioritize multiple assignments

•

• Familiar with various software including Microsoft Office, WordPerfect Office, Lotus

1-2-3, and Excel

• Able to type 45 wpm

Education Background

• Graduated from Bob Jones High School with an Advanced Diploma in 2007.

• Attended Tuskegee University from August 2007-May 2009 and majored in biology.

Clubs and Organizations

• Chairman, Youth Department, Springhill United Methodist Church (2004-Present)

• Member, Bob Jones High School Golf Team (2005-2007)

• Member, Bob Jones High School Spanish Club (2005-2007)

• Member, Bob Jones High School FCCLA Community Service Club (2005-2007)

• Member, Tuskegee University Alabama Club (2007-2009)

• Member, Tuskegee University Student Government Association (2007-2009)

• Volunteer, The Ark Animal Shelter (2009-Present)

Employment History

Companion Animal Care May 2009-Febuarary 2010

Vet Assistant

• Obtain and record patient case histories

• Collect specimens and perform laboratory procedures

• Prepared animals, instruments and equipment for surgery

• Assisted in diagnostic, medical and surgical procedures

• Assisted doctors in anesthesia operations during surgery

• Exposed and developed x-rays

• Collecting blood samples and sent to lab

• Stock and maintain medicines and supplies

• Feed and medicated animals that boarded

• Thoroughly cleaned clinic and animal areas daily, including cages, floors, dishes,

bedding, etc.

• Monitored the health of the animals throughout the day and identify any health

problems or conditions (medical or behavioral) and report it to the doctor or

veterinary technician

• Assisted in some grooming duties by bathing, blow drying coats, clipping nails,

cleaning ears, and expressing anal glands.

• Did laundry, cleaned medical equipment, dishes, washing windows, cleaning and

mopping as needed

• Provided a healthy, safe, clean and pleasant environment for the animals and the

public

• Provided transportation as needed for animals to adoption events

• Performed some administrative duties such as greeting clients, scheduling

appointments, answering phones, checking clients out, etc.

Huntsville Animal Clinic December 2009- Present

Vet Assistant

• Same job duties stated above

Marble Slab Creamery Jan. 2005-July 2007

Assistant Manager

• Resolved customer complaints to meet their satisfaction

• Prepared and distributed payroll

• Greeted and welcomed customers

• Coordinated work schedules

• Managed total restaurant operations in areas of staff management, customer

relations, vendor relations, budgets, inventory control, and purchasing of supplies

• Ensured a safe workplace and pleasant customer service experience

• Maintained upkeep of equipment

• Monitored actions of staff and customers to ensure health and safety standards

• Arranged for maintenance and repair of equipment and other services

• Guided, directed, and trained staff

References

Companion Animal Care

Dr. David Alford 256-***-****

Marble Slab Creamery

Latreida Moss 256-***-****

Huntsville Animal Clinic

Dr. Lisa Jackson 256-***-****

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