Customer Service Sales
Resume:
Victoria R. Pearson
Memphis, TN 38115
Cell: 901-***-****
Email: abk82a@r.postjobfree.com
Email 2: abk82a@r.postjobfree.com
QUALIFICATIONS:
. Leadership Skills - Strong Interpersonal Rapport
. Extensive computer training, including knowledge of multiple
software technology.
. Coordinating/Planning/Implementing/Tracking - Meeting
Organization Objectives/Deadlines
. Communications/Liaison/Negotiation - Problem Solving.
. Excellent with customer support services
. Skilled at learning new concepts quickly, working well under
pressure, and communicating ideas clearly and effectively.
. Ability to formulate administrative policies and ensure high
standards of discipline
. Efficient in Microsoft, Excel, SPSS
EXPERIENCE:
06/20/09- Present Sears
Automotive Center
Memphis, TN
Customer Service Associate
. Assisted with daily sales goal
. Acquired effective selling advice
. Process client files and schedule appointments
. Handles various bookkeeping duties
. Maintained office in manager absence
. Provided solutions and fast past service
. Commission-based position
. Held responsibilities of being a key holder and cash transactions
. Lead commercial accountants
. Stocked, ordered, and processed merchandise
. Received and resolved customer complaints
11/11/2008 -01/01/2009
JC Penny
Memphis, TN
Sales Associate (Seasonal)
. Operated Cash circulation
. Stocked Inventory
. Met sales goals
. Provided great customer service
. Maintained positive customer relations
. Studied competitors' market
. Worked under pressure during chaotic holiday season
05/01/08-08/15/09 Wal-
Mart
Jackson, TN
Jewelry Sales Associate
. Maintained high importance on customer satisfaction
. Assisted supervisor with special projects
. provided general information
. Ordered Jewelry on demand
05/01/2007 - 08/25/2007 Red Robin Gourmet Burgers
Jackson, TN
Waitress (also worked 07' holidays)
. Provided excellent team work
. Performed leadership duties by training others
. Developed customer service skills
. Operated and balance cash drawer
05/15/08- 08/18/2008 Jackson Police Department
Jackson, TN
Administration/Clerical work
. Established and revised reports
. Assisted in preparing contracts and proposals for the community
relations department
. Handled Administrative functions for the local government
EDUCATION:
08/2005-12/2009 The University of Memphis
Memphis, TN
Bachelor of Communications and Fine Arts
. Major: Communications
. Minor :Public Relations
. Related coursework: Communication research & Journalism
. Grade Point Average: 3.2
LANGUAGE:
. Proficient in Latin
LEADERSHIP:
. Editor of the Minority newspaper on campus
05/2007-09/2009
. Founder of the B.O.O.K club ( Bank of Our Knowledge)
06/2006-04/2009
MEMBERSHIPS
. National Association of Communication
COMMUNITY INVOLVEMENT
. Volunteered at Youth Villages
. Tutored English & Creative Writing, The University of Memphis
. Big Sisters of America
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