Marketing Customer Service

MICHELE CONAWAY

**** ****** **** * Baltimore, MD 21216 * 443-***-****

abk81u@r.postjobfree.com

Qualifications Summary

Results-driven, client services professional, with a proven record of accomplishment in

planning and implementing strategies in support of business goals and objectives. Solid

leadership skills, with the ability to build, cultivate and maintain client relationships. Poised

and confident in a fast paced, high-pressure environment.

Critical Thinking and Data Analysis Proofreading and Editing

Sound Marketing and Sales Experience 10 years Customer Service Excellence

Education

Bachelor of Science Degree, May 2006, University of Maryland University College

Social Science

Professional Experience

Director of Marketing/Photographer, Soulstice City Photography

Baltimore, Maryland

2009 – Present

• Devise effective strategy and marketing plans designed to penetrate and grow target markets.

• Liaise with executive management to develop and execute strategic plans for marketing efforts in accordance with

company goals.

• Utilize PowerPoint and Excel Microsoft applications to track goals.

• Conduct and analyze regional market surveys.

• Cultivate and maintain lucrative partnerships with area event planners and businesses to increase overall sales.

Marketing Manager, American Limousines

Baltimore, Maryland

August 2009 – October 2009

• Cultivate and maintain lucrative partnerships with area businesses to increase overall sales for services offered.

• Increase brand awareness through networking events and direct marketing to prospective industry appropriate

businesses.

Conaway, Michele

Account Executive, Morris Visitor Publications/ Where Magazine/Guestbook

Baltimore, Maryland

April 2008 – November 2008

• Develop and manage a wide range of marketing tools, including promotional materials, direct-mail, and web site

content.

• Define and evaluate product marketing collateral, programs, and analyses.

• Project, track, and report advertising and circulation-based marketing programs.

• Maintain effective communication with management to ensure marketing activities are aligned and in accordance

with business goals.

• Provide leadership and guidance to marketing associates to guide the creation of marketing materials, and ensure

congruence with outlined project goals and objectives.

• Assist clients in the creation of print and online marketing materials.

Significant Contribution Highlights:

• Successfully maintain and increase client base by designing and implementing strategic customer-retention

projects.

• Plan and direct the successful execution of online advertising campaigns through the use of social networks.

Account Executive, Urbanite Magazine, LLC

Baltimore, Maryland

April 2006 – November 2008

• Collaborate with a team of account executives to execute a full range of marketing functions.

• Establish product selection, pricing, and programs.

• Develop creative print and online marketing advertisements.

• Spearhead planning of monthly marketing events for current and prospective clients.

• Assist clients in creation of print and online marketing materials.

Significant Contribution Highlights

• Assist in the creation of the company’s current mission statement.

Computer/Other training

Microsoft Office Suite (Word, Excel, PowerPoint,) Adobe Lightroom, Word Press, Magazine Manager,

Internet

Relevant Websites

MICHELE CONAWAY

2715 Talbot Road * Baltimore, MD 21216 * 443-***-****

abk81u@r.postjobfree.com

www.soulsticecity.com

http://michele.holcombe.photoreflect.com

Contact this candidate