Customer Service Data Entry
Resume:
Yolanda D. Mckellon
Thomasville, GA 31792
************@*****.***
Objective:
To obtain a position in data entry, customer service, office, clerical,
management/leadership, hospitality, or direct care where as my acquired
skills can be of full use.
Employment History:
Custom Staffing Inc (Permanently Closed)
Jacksonville, FL
08/2008 - 11/2008
Customer Account Executive
Working a 90 day contract at Comcast Cable handling calls covering a full
range of customer services in a prompt and professional manner, obtaining
all information for resolution of transactions- Answering customer
questions regarding billing, service problems, products and features-
Correct errors and discrepancies on customer accounts as necessary-Target
customer interests with a variety of product and service offerings-Prepare
work orders for maintenance requests after determining if field visits are
required and ensures appropriate follow-up procedures are met-Perform
billing and posting of customers accounts-Resolve delinquent account
balances-Performs other related duties as assigned.
Adecco Staffing
Meridian, MS
10/2007 - 02/2008
Data Entry/Admin. Assistant
Working at Georgia Pacific Corp. as an Admin. Assistant to the Engineering
Consultant. My duties were but not limited to data entry, development of
excel spreadsheets (I.e. had to develop a user friendly linkable
spreadsheet for a 120v panel project.), filing, keeping information current
within an Access database, equipment logs, etc.
Hare Freight/Point Dedicated
Troy, MI
02/2005 - 09/2005
Operations Assistant
Working for a logistics company handling all Fed-Ex lanes, Ryder boards.
Assisting customers with questions regarding load pick-ups and delivery.
Filing, updating milk run sheets, monitoring billing, keeping account of
NLM /Artisian/Broker load revenue, receiving load information from drivers,
etc.
Dorsey Staffing (Permanently Closed)
Madison Heights, Mi
11/2003 - 05/2004
Customer Service Rep.
Working in a call center placing outbound calls to GMAC auto financed
customers to receive current auto insurance information, updating customer
insurance once verified by customers insurance company..
Tecstar Inc
Warren, MI
06/02 - 04/03
Data Entry Lead
Working for a GM supplier company as a data entry lead, overseeing the
daily activity of the data entry team, entering orders for GM HUMMER parts
into the companies Styline system and also a separate database, training
new hires, monitoring weekly time cards, interviewing new prospects along
side my immediate supervisor.
Option One/Gm Onstar
Troy, MI
03/01 - 04/02
Customer Service/Correspondence Rep.
Working in a call center environment assisting GM Onstar customers with
account information, renewal of services, payments, correspondence request
for pin numbers and renewal forms. Promoted over to the ACCOUNT REVENUE
DEPT. handling all credit, check, and email renewal/cancellation request..
Education:
Degree: Still In Progress
Major: Business Admin
Alabama Southern Community College
AL
Degree: Still In Progress
Major: Business Admin
Florida Community College
FL
Certificates and Licenses:
Work Keys, Alabama Southern Community College, MI
Skills and Abilities:
COMPUTER LITERATE WINDOWS,MICROSOFT WORD,EXCEL, ACCESS,INTERNET
EXPLORER,NETSCAPE NAVIGATOR,E-MAIL,DATA ENTRY,FAXES,COPIERS,STRONG CUSTOMER
SERVICE SKILLS,MULTI-PHONE LINES,MANAGEMENT,LEADERSHIP,PROBLEM SOLVING
SKILLS.
Notes and Other Information:
I have performed private duty home care for elderly people including my
mother. I have experience in companionship, personal care, house cleaning,
transporting, and cooking, I am knowledged in chronic illnesses such as
diabetes, hypertension, etc.
Contact this candidate