Customer Service Supervisor

Kenyatta B. Lewis

***** * ****** ******

Fort Polk, La 71459

Cell 337-***-****

HYPERLINK "mailto:********.*****@**.****.***" ********.*****@**.****.***

Citizenship: U.S.A

Veterans Preference: N/A

Federal Civilian Status: N/A

JOB TITLE AND VACANCY ANNOUNCEMENT NUMBER: Law Office Receptionist

EDUCATION

Central Texas College - Fort Polk, La 71459

Degree: A.S. Degree, Business Management, December 2010

Wossman High School - Monroe, La 71202

Diploma, May 2002

SPECIALIZED SKILLS

Type 60 wpm, Proficient in the use of Microsoft Windows: Word, Excel,

PowerPoint, Office Suite, Microsoft Works and Word Perfect. Accomplished

with correct grammar, spelling, punctuation, capitalization, and format to

accurately prepare and edit written correspondence and reports. Strong

ability to plan, organizes work, meet deadlines and communicate effectively

orally and in writing. Proficient in general business, marketing,

advertising, and merchandising. Posses clear narrative style and expert

design skills. Ability to work effectively and positively with team

members, military families, army agencies, and individuals at all levels of

different organizations. Background and proven success in a sales, leasing,

or customer service role.

EMPLOYMENT HISTORY

SERCO

7960 Mississippi Ave. From: 01/10 - To:

Present

Fort Polk, La 71459 Hours: 40/week

Supervisor: Mrs. Wylie R. Bailey Salary: $35,000

Phone: 337-***-****

May be contacted

Employment Readiness Program Administrative Assistant

Serve as the principal office assistant performing various clerical

and administrative duties to include interviewing, counseling and

advising on career, occupational, volunteer, and educational issues.

Act as the primary liaison on administrative management concerns.

Assist with management of resources such as including the acquisition,

assignment, inventory and proper utilization of equipment, forms and

supplies. Provide day-to-day administrative management services

essential for the efficient operation of the office. Conduct

management studies and/or surveys of internal administrative

practices, procedures and support activities to detect deficiencies

and make recommendations for improvement. Establish control to monitor

and track budget obligations and expenditures during the fiscal year

and recommended budget adjustments due to increasing cost and the

availability of funds. Compile work and experience profiles on

clients to determine employment eligibility. Maintain supervisor's

calendar and schedule appointments/meetings upon own initiative based

on personal knowledge of supervisor's workload, interests,

commitments, and issues of importance. Review incoming and outgoing

material and correspondence for internal consistency and conformance

with supervisor's procedures. Design, coordinate, conduct, and

evaluate workshops and briefings on specific job skills such as resume

writing, interviewing techniques, salary negotiation, networking, and

achieving a Professional Image. Develop local networks to enhance

program delivery when available (e.g., guest speakers, subject matter

experts, etc.). Organize and implement initiatives such as job fairs

and executive career study groups that invite prospective employers to

the installation. Assist in establishing and developing effective

marketing plans. Arrange marketing plans to include comprehensive

publicity, promotional, sales and merchandising strategies and

campaigns. Provide recommendations for various media layouts such as

copy, photographic, print and broadcast release. Receive and originate

phone calls, greet clients, and ascertain the nature of the calls or

visits daily. Screen incoming mail and email to identify what needs to

be brought to the attention of the supervisor. Establish and maintain

continuous relationships with corporate industry personnel, small

business agencies, local chambers of commerce, economic development

council, state employment services, universities, and private

employment agencies. Develop a database of job opportunities for

family members through acquired knowledge of client skills and

abilities. Collect information from files or staff for routine

inquiries. Use professional analytical skills and negotiation

techniques to create job opportunities for DoD personnel. Develop and

implement a follow-up system to identify, interpret and track program

effectiveness and success. Recruit, train, oversee, and evaluate

volunteer staff for the program. Recommend duties and responsibilities

for job descriptions, coordinate assignments, and implement

recognition activities for volunteer staff.

Pioneer Services

1128 Entrance Road From: 07/09 - To:

01/10

Leesville, La 71446 Hours: 40/week

Supervisor: Ms. Denise Pound Salary: $25,000

Telephone: (706) 527 - 2767

May be contacted

Customer Service Representative

Handled and maintained the design and delivery of a comprehensive

financial and consumer affairs program to improve the total military

family's personal financial status and to enhance their awareness of

consumer debt. Planned, developed, coordinated, conducted, evaluated

and modified comprehensive basic and intermediate level educational

programs addressing personal financial readiness, money management,

and consumer affairs for the total military family. Developed and

implemented a comprehensive financial service and debt liquidation

assistance program designed to alleviate financial hardship and

liquidate debt. Provided individualized counseling services to

military families which included advice and assistance in such areas

as clarifying needs in order of their priority, debt-to-income ratio,

and a personal budget and financial plan to achieve stability.

Provided individualized counseling of credit report for recognizing

problem areas for service members. Engaged service members in the

products and services available to meet their needs. Ensured clients

understood their full need and explained appropriate financial fitness

concepts.

Regions Bank

3204 Cypress Street From: 05/08 - To: 04/09

West Monroe, La 71291 Hours: 40/week

Supervisor: Ms. Kanyia Buie Salary: $25,000

Telephone: 318-***-****

May be contacted

Vault Teller

Served as the front line within a customer service role. Performed

combined teller operations in receiving and disbursing money. Balanced

journal and cash drawer to prepare transactions daily. Received and

disbursed negotiable instruments such as Traveler's Checks and Cashier

Checks in accordance with branch policy. Cashed customers' personal

checks by obtaining check and Personal Check Cashing Consent Agreement

containing signature. Disbursed, received, and exchanged U.S. Dollars

and Foreign Currency. Handled and maintained security of all funds,

negotiable instruments, and vouchers entrusted. Composed routine

technical correspondence such as instructions on office procedures,

requests for information, and letters of acknowledgement, recognition

or notification. Strictly followed all regulatory guidance and

procedures established daily. Maintained 100% accountability for

balanced drawer daily.

City National Bank & Trust

500 Montgomery Square From: 08/06 - To: 03/08

Lawton, OK 73501 Hours: 40/week

Supervisor: Robert Henley Salary: $27,500

Telephone: 580-***-****

May be contacted

Loan Processor

Served as the principal loan processor performing various clerical and

administrative duties to include interviewing, counseling and advising on

financial need. Received and originated phone calls, greeted customers, and

ascertained the nature of the calls or visits daily. Explained products

available and eligibility procedures. Analyzed new loan files to maintain

files and databases. Validated income and assets in accordance with bank

policy. Processed Employment and Reference Verifications according to loan

procedures. Coordinated submission of loan file to underwriting for final

investor approval, and collected data to generate reports. Developed and

maintained suspense as required on a daily basis. Handled and maintained

loan sales promotions and advertisement of bank products. Arranged

marketing plans to include comprehensive publicity, promotional, sales and

merchandising strategies and campaigns. Provided recommendations for

various media layouts such as copy, photographic, print and broadcast

release. Provided individualized counseling of credit report for

recognizing problem areas. Maintained supervisor's calendar and scheduled

appointments/meetings upon own initiative based on personal knowledge of

supervisor's workload, interests, commitments, and issues of

importance.Performed HMDA request for Mortgage Lending Department.

Processed all lien releases for Consumer and Mortgage Lending. Processed

all payoff request to include sending and receiving of payoffs. Promoted

and cross-sold all banking products and services.

Attorney William E. Armstrong

61 Northgate Drive From: 02/02 - To: 06/06

Monroe, La 71201 Hours: 40/week

Supervisor: William E. Armstrong Salary:

$25,000

Telephone: 318-***-****

May be contacted

Receptionist

Served as the principal office assistant performing various clerical and

administrative duties to include scheduling appointments, interviewing

clients, conferencing cases in pre-trial procedure and preparing clients

for examination before trial hearings and consulting with numerous law

offices. Insured proper knowledge of extensive rules, procedures and

operations to perform the procedural and administrative work of the office.

Acted as the primary liaison on administrative management concerns.

Conducted a continuing personnel management program by keeping employees

informed of changes in personnel regulations, policies and procedures and

alerted supervisors of changes. Assisted with management of resources such

as including the acquisition, assignment, inventory and proper utilization

of equipment, forms and supplies. Established control to monitor and track

budget obligations and expenditures during the fiscal year and recommended

budget adjustments due to increasing cost and the availability of funds.

Served as the front line in customer service for the resident population

for law firm. Accompanied prospects to view rental properties. Completed

lease forms and collected rental deposits. Compiled listings of available

properties as well as composing newspaper advertisements. Contacted credit

bureau to obtain credit report on prospective tenant. Fostered positive,

productive and efficient business-to-customer family relations. Prepared

and edited documents, maintained files/records, prepared travel

arrangements for supervisor and located and assembled information for

various reports. Collected information from files or staff for routine

inquiries. Arranged marketing plans to include comprehensive publicity,

promotional, sales and merchandising strategies and campaigns. Provided

recommendations for various media layouts such as copy, photographic, print

and broadcast release. Performed legal support work and coordinated a

variety of administrative activities to include resolving problems and

situations that arise. Developed and maintained a filing system for daily

filing and data entry. Screened incoming mail and email to identify what

needed to be brought to the attention of the supervisor. Reviewed incoming

and outgoing material and correspondence for internal consistency and

conformance with supervisor's procedures. Performed legal reference files

for specific information. Explained to subordinate staff supervisor's

requirements concerning office procedures, coordinated personnel and

administrative forms for the office and processed forwards for processing.

Provided day-to-day administrative management services essential for the

efficient operation of the office. Handled budget execution and

formulation, personnel administration, procurement and supply, contract

administration, travel, payroll services, reports management. Conducted

management studies and/or surveys of internal administrative practices,

procedures and support activities to detect deficiencies and made

recommendations for improvement. Selected, assembled, summarized and

compiled information for use by attorneys for use in responding to

inquiries. Screened and originated phone calls, greeted clients, and

ascertained the nature of the calls or visits daily. Maintained

supervisor's calendar and scheduled appointments/meetings upon own

initiative based on personal knowledge of supervisor's workload, interests,

commitments, and issues of importance. Demonstrated knowledge of various

office automation software programs, tools, and techniques to support

office operations and produce a variety of documents such as letters,

reports, spreadsheets, databases, and graphs.

REFERENCES

Dr. Samuel Bret Sanders

2816 Armand Street

Monroe, La 71201

318-***-****

Marshall Wince Highshaw

4704 Bon Aire Drive

Monroe, La 71203

318-***-****

Judge Alvin Sharp

P.O. Box 2742

Monroe, La 71210

318-***-****

Contact this candidate